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About the Role

The Leasing and Occupancy Specialist is responsible for maximizing occupancy by managing applicant pipelines, maintaining waiting lists, coordinating move-ins, and supporting leasing activities across the portfolio. This role works closely with Property Management and Compliance teams to ensure timely placement of qualified applicants while maintaining compliance with affordable housing program requirements. The specialist will lead marketing plans with MOHCD and HUD, and assist Compliance with annual reporting requirements.

Responsibilities

Develop and implement marketing plans, including creating advertisements and outreach strategies.
Conduct property tours and show units to prospective residents.
Maintain, monitor, and actively work viable waitlists of qualified prospective residents and internal transfer lists.
Conduct phone and on-site interviews with applicants and schedule interviews.
Approve move-in files prior to third party or manager reviews.
Collaborate with the maintenance team to support timely unit readiness and resolution of service requests for new move-ins.
Provide exceptional customer service, addressing resident requests and concerns promptly.
Assist residents with the move-in process, including unit inspections.
Communicate lease and community policies to new and current residents.
Maintain accurate wait and transfer lists, sending appropriate notices to applicants.
Coordinate recertification appointments and documentation collection.
Support the distribution of recertification notices and follow up with residents.
Review and monitor recertification schedules in Yardi and escalate timing concerns.
Perform applicant interviews and support adherence to NAU procedures.
Collect and organize income and eligibility documentation for review.
Assist the Property Manager and Compliance team with onboarding or process guidance.
Process certification documentation by collecting, organizing, and entering required information.
Calculate/Correct retroactive lease charges.
Maintain leasing and marketing reports and assist with preparation of agency reporting materials.
Maintain accurate records in Yardi.
Prepare and submit leasing, occupancy, and compliance-support reports.
Support site and office operations as assigned.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office.
Experience in accounting, administrative support, clerical or equivalent work or study.
Ability to troubleshoot and prioritize work.
Capacity to work independently and exercise own judgment.
Knowledge of OSHA and CAL/OSHA and other safety and health code violations.
Knowledge of all applicable building codes and ability to recognize building code violations.
Basic computer skills.
Good problem-solving skills.
Flexibility to adjust to changing situations and work conditions.
Ability to work with people of diverse economic, social and ethnic backgrounds.
Good verbal and written communication skills.

Skills

Strong interpersonal and communication skills.
Detail-oriented with excellent organizational and time-management abilities.
Managing applicant pipelines, waitlists, deadlines, and documentation, including data entry.
Ability to handle pressure and prioritize tasks in a fast-paced environment.
Proficiency in property management software such as Yardi Voyager.

Location

San Francisco

Work Type

Full-time
Onsite

Experience Level

At least 2 years of relevant property management, leasing, occupancy, or affordable housing experience.
Candidates expected to handle advanced compliance tasks.

Education Level

High school diploma or equivalent
Further education in real estate or property management is a plus.
Possession of COS, TCS, or BOS credentials, or willingness to obtain them within six months of hire

Salary/Compensations

$29.00 - $31.00 per hour

Benefits

Comprehensive benefit

About the Company

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community.
Own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods.
Also build housing, develop grassroots leadership, and engage low-income residents and youth.
Employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion.
Serves a diverse population and is committed to hiring practices that provide culturally competent services.
Encourage people of color to apply.

Equal Opportunity

Chinatown Community Development Center (CCDC) is an equal opportunity employer.
We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.
Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.