Product Manager, Payments (12 Month Secondment / Fixed Term Contract)
American Express · AU
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About the Role
Join American Express as a Product Manager, Payments and play a key role in developing, delivering and optimising payment capabilities and Card Member experiences across Australia and New Zealand. This role offers the opportunity to lead payment innovation and represent Australia and New Zealand requirements within a global organisation.
Responsibilities
- Own and drive the payments capability roadmap across Australia and New Zealand, aligned to customer needs, business priorities and enterprise strategy.
- Lead end-to-end delivery of payment initiatives, from discovery, business case and requirements through to testing, governance, implementation and post-launch optimisation.
- Partner with Product, Technology, Risk, Compliance, Operations, Servicing and external partners to deliver secure, compliant and customer-focused payment capabilities.
- Represent local market, customer and regulatory requirements within global product roadmaps and delivery plans.
- Monitor product performance, customer feedback, operational issues and market developments, and develop recommendations to support innovation, continuous improvement and investment decisions.
Requirements
- Product management experience within payments, banking, fintech, financial services or digital products.
- Demonstrated experience leading complex cross-functional initiatives and managing multiple priorities through to delivery.
- A collaborative, customer-focused approach with strong attention to risk, governance and operational detail.
Skills
- Strong understanding of payment products, customer journeys and the Australian payments ecosystem; knowledge of NPP, PayID or PayTo is advantageous.
- Strong project management, analytical, problem-solving and commercial skills.
- Excellent written and verbal communication, influencing and stakeholder management capabilities across local and global teams.
Location
- Australia
- New Zealand
Work Type
- 12 Month Fixed-Term Contract
- Hybrid
- Onsite
- Virtual
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Equal Opportunity
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.