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About the Role
We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.
Responsibilities
- Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient
- Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence
- Be the bridge between techs and customers; translate inspections into trusted recommendations
- Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps
- Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS)
- Cover the deck when the Store Manager is out; model elite standards on every shift
Requirements
- At least 1–3 years of experience in automotive service management or retail repair leadership
- Strong background in service sales (tires, brakes, maintenance, or mechanical)
- Proven ability to lead a team in a high-volume, fast-paced environment
- Excellent communication and problem-solving skills
- Valid driver’s license + ability to lift 70 lbs
- A self-starter who thrives on results, accountability, and growth
- Open availability, including weekends, to lead and support the team during peak business times
Skills
- Service sales
- Team leadership
- Communication
- Problem-solving
- Inventory management
- Cash handling
- Scheduling
- KPI tracking
- Compliance
Work Type
- Full-time
Experience Level
- 1-3 years
Salary/Compensations
- Competitive hourly rate + commission and overtime opportunities
Benefits
- Sign-On Bonus Available
- Paid vacation and holidays
- Medical, dental, vision, life, and supplemental insurances
- 401(k) with company match
- Employee discounts
- Referral bonuses
- ASE reimbursement
- Genuine career growth — with progression into Store Management or Multi-Unit leader
About the Company
- For 50+ years, Big Brand has been the trusted name in tires and auto repair.
- Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.
Equal Opportunity
- Big Brand Tire & Service is an Equal Opportunity Employer.
- We celebrate diversity and are committed to a respectful, inclusive workplace.