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About the Role
The Assistant Manager will lead their team to fulfill Blick’s commitment to customers, the Arts, and local communities by exhibiting exceptional teamwork, curiosity, and care. This role focuses on increasing sales, upholding customer service standards, developing customer relationships, and ensuring a high level of customer experience.
Responsibilities
- Increase sales volume
- Uphold customer service standards
- Develop and maintain customer relationships
- Ensure consistently high levels of customer experience by training on and setting experience standards in retail and framing
- Provide customer service at the Custom Services desk
- Assist the Custom Services production team as needed
- Partner with the General Manager to build and maintain relationships with key artists and art influencers
- Maintain company POGs, display and signage compliance, cleanliness standards, and supply orders
- Direct and oversee the overall operations of the retail location
- Oversee all aspects of inventory
- Ensure compliance with all Loss Prevention and Safety measures, Company Policies and Procedures, and operational controls
- Communicate and maintain daily, weekly, and monthly sales goals for all associates
- Coordinate marketing programs at store level
- Understand and manage the financial well-being of the store using the annual budget and monthly Profit & Loss reports
- Maintain knowledge of art and craft materials, including market trends, and custom framing order taking procedures
- Ensure store associates are trained and current on product knowledge and custom framing
- Train and coach store associates on all aspects of their role
- Shift supervision, including opening and closing the store, managing payroll, creating weekly schedule, staff tasks and duties assigned daily
- Interview candidates for open non-exempt associate positions
- Solve associate issues in partnership with other members of management
Requirements
- Ability to work both independently and in a team environment
- Excellent communication skills
- Willing and able to work a minimum of two nights per work week
- Must close Friday and Saturday a minimum of one weekend per accounting period
- Must close Sunday a minimum of one per accounting period
- Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business
- Regular attendance in accordance with the attendance policy
- Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules
- Prolonged walking, standing, and climbing ladders
- Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
- One year of previous retail management experience or one year of employment with Blick
- Demonstrated superior sales performance throughout career
- Computer literate, including Microsoft Word and Microsoft Excel
Skills
- Sales
- Customer Service
- Teamwork
- Communication
- Leadership
- Inventory Management
- Financial Management
- Product Knowledge
- Custom Framing
- Microsoft Word
- Microsoft Excel
Location
- Local
Work Type
- Full-time
Experience Level
- Management
- Retail Management
Education Level
- High School Diploma
- College preferred
Salary/Compensations
- $25 - $30 per hour + Sales Incentives
Benefits
- 401K & Profit Sharing Plan
- Incentive Bonus Plans
- Paid Time Off
- Employee Discount
About the Company
- Founded in 1911, Blick Art Materials is in its third generation of family ownership and is the largest and oldest provider of art supplies in the United States.
- At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices.
- With extraordinary service and integrity, we strive to provide artists, educators, students, and our associates with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.