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About the Role
We are seeking a full-time, hands-on Retailer Coordinator to own the day-to-day processing of grocery orders and ensure seamless integration between RxDiet and our retail partners. This role offers an opportunity to make a significant impact on a small team by ensuring operational accuracy and maintaining strong communication both internally and externally. The position may involve making outbound phone calls to retailers.
Responsibilities
- Instrumental in maintaining accurate retailer data
- Handling refund requests with retailers
- Resolving integration and fulfillment issues
- Processing member orders with multiple retailers
- Ensuring RxDiet members have a smooth, reliable experience
Requirements
- Minimum of 2 years of experience in data processing and/or order management in an e-Commerce operation
- Experience working directly with processing orders at a store level, preferably grocery stores like Instacart or Walmart
- Strong working knowledge of Excel/Google Sheets
- Previous experience working with retailers on the phone and/or through the app
- Detail-oriented with strong organizational and time management skills
- Excellent written and verbal communication
- Self-starter with a can-do attitude and startup mindset
- Interested in food-as-medicine, startups, and community health
- Must be living in the United States
- Cannot provide sponsorship for this role
Skills
- Data processing
- Order management
- e-Commerce operations
- Store-level order processing
- Excel/Google Sheets
- Retailer communication (phone/app)
- Detail-orientation
- Organizational skills
- Time management
- Written communication
- Verbal communication
- Startup mindset
Location
- United States
Work Type
- Full Time
- Remote
- Requires weekends
Experience Level
- Minimum of 2 years of experience
Salary/Compensations
- $33,000 - $38,000 / year
Benefits
- Competitive salary and equity options
- 100% company-covered medical, dental, and vision insurance
- 401K
- Flexible PTO
- Fully remote work environment
- Home Office Stipend
- Monthly Wifi Stipend
- 12 Weeks of medically tailored groceries for the whole family
- Opportunity to make a tangible impact at a mission-driven company
- Work at the forefront of the 'food as medicine' movement
About the Company
- Mission-driven company at the forefront of the 'food as medicine' movement