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About the Role
Warby Parker is seeking a Store Leader to manage store operations, lead a team, and drive financial performance. This role is crucial for the success of the retail business, focusing on executing processes and creating exceptional customer experiences.
Responsibilities
- Represent and communicate Warby Parker's values and philosophy to customers and team members
- Execute and improve all operational activities to meet store's financial targets and customer experience goals
- Consistently follow company-wide processes to maintain brand consistency
- Manage daily scheduling and payroll for the entire store team
- Coordinate store events with the Marketing team
- Implement existing procedures and create new ones to protect the company's inventory and assets
- Follow and enforce protocols to ensure risk management and safety
- Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
- Lead biannual performance and development reviews for each store team member
- Live and breathe Warby Parker's core values to exemplify great service
- Create an inclusive workplace culture by treating all teammates and customers with respect
- Attend company leadership trainings, including the annual Store Leader Summit
Requirements
- Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer
- Established top-performer
- Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
- A clear, honest, and empathetic communicator who's able to make tough decisions
- An organized, entrepreneurial go-getter unafraid of taking calculated risks to deliver results
- An upbeat collaborator with strong interpersonal skills
- A resourceful problem-solver and out-of-the-box thinker when faced with challenges
- Curious and willing to question how things are done and how they could be done better
- Able to inspire your team by promoting the company's vision and purpose in a compelling way
- Highly interested in business, technology, and fashion
- Ready to bring fun into the workplace but willing to put in long hours when required
- Passionate about providing nothing-but-wonderful service
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Skills
- Leadership
- Business savvy
- Communication
- Interpersonal skills
- Problem-solving
- Organizational skills
- Team building
- Coaching
- Customer service
Location
- Remote
Work Type
- Full-time
- Part-time
Experience Level
- 3+ years in a management role
Salary/Compensations
- Competitive base salary/hourly rate
- Variable compensation for eligible employees
- Overtime pay for non-exempt employees working more than 40 hours in a workweek
Benefits
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave
- Paid Holidays
- Vacation days per year
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
About the Company
- Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
- The company aims to demonstrate that a business can scale while doing good in the world, without charging a premium.
- Warby Parker offers designer-quality glasses and contacts, eye exams, and vision tests, available online, in stores, or at home.
- The company's Buy a Pair, Give a Pair program distributes a pair of glasses to someone in need for every pair sold.
Equal Opportunity
- Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
- CO only: The application window for this position is anticipated to close on the apply before date listed.
- WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked).
- WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).