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About the Role
The Lead Desk Clerk is responsible for maintaining the safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors. The role provides direct support to the Property Manager and Assistant Property Manager, oversees front desk operations, and trains desk personnel on emergency and non-emergency procedures.
Responsibilities
- Sign-in all visitors who enter and leave building in compliance with Property Management’s Policies and Procedures as well as applicable House Rules
- Communicate all problems that occur during business hours and after hours to the proper staff via incident reports
- Update the daily log and/or other front desk forms
- Oversee front desk operations and ensure compliance with Property Management Policies and House Rules
- Provide direct support to the Property Manager and Assistant Property Manager
- Assist in training desk clerks on emergency and non-emergency procedures, desk protocols, and compliance requirements
- Provides day-to-day guidance and operational oversight to desk clerks during assigned shifts, without formal supervisory or disciplinary authority
- Ensure compliance with Property Management Policies and House Rules
- Review daily logs and incident reports for accuracy and completeness
- Monitor all exits via surveillance footage and foot patrol of building during shift
- Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the Property Manager
- Write up incident report and route to proper staff per protocol
- Collaborate with management on implementing security measures and operational improvements
- Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
- Attend staff meetings and other property-related meetings as required
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies, procedures, and safe work practices
- Foster teamwork and positive relationships among staff under supervision
- Other duties as assigned
Requirements
- Familiarity with basic computer applications (Microsoft Outlook, Word, Excel)
- Ability to document factual incidents in clear, objective written reports based on direct observation and/or contemporaneous witness statements, in accordance with established incident reporting protocols
- Ability to work with people of diverse social, economic, and ethnic backgrounds
- Sensitivity to issues facing family, homeless, disabled, and elderly populations
- Prior experience with security and/or reception work
- Experience working in residential property management or similar environment is a plus
- Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance
Skills
- Pleasant and professional manner
- Takes initiative to problem solve
- Good written and verbal communication skills
- Ability to function under stressful circumstances
- Willingness to do varied tasks
- Calm disposition
- Excellent interpersonal skills
- Excellent Customer Service Skills
- Bilingual in Chinese, Russian, and/or Spanish in addition to English is a plus
Location
- San Francisco
Work Type
- Full-time
- Onsite
Experience Level
- Lead
Salary/Compensations
- $24.20 - $26.00 per hour
Benefits
- Comprehensive Benefits
About the Company
- A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community.
- Own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods.
- Also build housing, develop grassroots leadership, and engage low-income residents and youth.
- Employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion.
- Serves a diverse population and is committed to hiring practices that provide culturally competent services.
- Encourage people of color to apply.
Equal Opportunity
- Chinatown Community Development Center (CCDC) is an equal opportunity employer.
- We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.
- All final candidates will undergo a background check. For certain positions this will include a fingerprint check.