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About the Role
The Quality Assurance Specialist sits within our Credit and Risk team and plays a key role in ensuring our credit lending decisions are accurate, compliant and aligned with Athena’s lending standards and risk appetite.
Responsibilities
- Review and assess home loan credit applications (pre- and post-funding) to ensure they meet Athena’s lending guidelines and compliance requirements.
- Identify policy breaches, process gaps, or potential risks through structured quality reviews.
- Facilitate coaching with credit assessors for process or compliance improvements and work with the operational teams to identify upskilling opportunities.
- Work with the Operational and Compliance teams to monitor and report suspicious transactions to AUSTRAC.
- Maintain QA records, monitor trends, and contribute to regular reporting for senior management.
- Collaborate closely with the Credit, Operational Risk and our Compliance teams to support risk mitigation and process improvement initiatives.
- Contribute to the continuous improvement of Athena’s credit policies, procedures, and training frameworks.
- Foster a culture of open risk discussion, continuous learning, and accountability.
Requirements
- 2+ years’ experience in Quality Assurance or Credit Operations.
- Strong knowledge of residential mortgage lending and credit assessment principles.
- Skilled at identifying issues and providing constructive feedback to help others grow.
- Thrive in a dynamic, fun, and purpose-driven environment.
- High-level attention to detail with strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively with cross-functional teams.
- Get energy from helping Customers and saving them a bucketload.
- Excellent written, oral and interpersonal communication skills.
Work Type
- Hybrid working
Experience Level
- 2+ years’ experience
Benefits
- Inclusive, Flexible and casual working environment
- Wellbeing program to support your physical, mental, social and financial health
- Perks program with access to discounts to every day expenses
- Fantastic team culture with monthly events
About the Company
- Athena Home Loans burst into the industry in 2019 to shake things up and change home loans for good.
- We're reimagining home loans and showing Australia there's a lender on their side.
- Home loans are all we do.
- We continue to rewrite the rules of home lending, creating tools, products and policy that put the power back in our customers' hands.
- Athena has been recognised amongst multiple consumer lending and industry awards including Canstar Outstanding Value and Innovation Excellence awards, RateCity and Mozo awards, and Fintech Lender of the year and made AFR Boss best places to work list.
- At Athena, we’re on a mission to help Aussies pay off their home loans faster.
Equal Opportunity
- At Athena we are committed to a workplace that embraces diversity, equality, and inclusion.
- Athenians are free to let their own brand of freak fly.