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About the Role
As our members' first point of contact, you'll be the pleasant, professional, and friendly face of Velocity, providing exceptional service, resolving financial matters, and educating our members about products and services that will enhance their financial well-being.
Responsibilities
- Provide outstanding service and financial solutions to members.
- Act as the first point of contact for members.
- Resolve financial matters.
- Educate members about products and services.
- Control negotiable instruments.
- Own the customer experience through issue resolution.
Requirements
- High school diploma, GED, or vocational equivalent required.
- Three to five years of experience in a financial institution or within an environment with heavy cash handling required.
- Excellent verbal, written, and listening skills.
- Proficiency in using common office applications and office equipment.
- Passion for providing outstanding customer service and a positive attitude.
- Effective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.
- Ability to work in a fast-paced environment with high attention to detail.
- Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
- Flexibility to work branch hours including Saturdays.
Skills
- Customer service
- Financial solutions
- Problem-solving
- Relationship building
- Verbal communication
- Written communication
- Listening skills
- Office applications
- Office equipment proficiency
- Time management
- Prioritization
- Work organization
- Cash handling
- Issue resolution
- Teamwork
- Adaptability
Location
- North Austin Branch - Austin, TX 78758
Work Type
- Full-time
- Onsite
Experience Level
- Three to five years of experience
Education Level
- High school diploma, GED, or vocational equivalent
Benefits
- Medical
- Dental
- Vision
- 401(k) with matching
- Flexible spending accounts
- Generous paid time off
- Company-paid life insurance
- Company-paid disability
- Referral bonuses
- Paid holidays
- Discounted gym membership
- Tuition reimbursement
- Training and ongoing coaching
- Opportunities for career growth
- Employee reward and recognition system
- Employee and family events
About the Company
- Velocity is committed to upholding its mission of providing its community personalized service and unique value as their local banking alternative.
- Velocity takes pride in its work culture, exemplifies its core values daily, and stands by the credit union philosophy of People Helping People to continue to drive its vision of making a positive impact on its members and their financial goals.
Equal Opportunity
- Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.