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About the Role

Serve as the long-term technical partner to strategic Fortune 500 customers, building trust with C-suite and technical leaders, shaping solutions, and driving technical relationships beyond signature. This role sits in Engineering and collaborates with Go-to-Market, Product, and Forward-Deployed Engineering teams. You will lead the technical arc of an account from initial conversations through implementation, and remain attached for architecture reviews and key decisions post-close. Success means customers view you as a trusted technical advisor, GTM receives credible proposals, and delivery inherits scopes that are buildable.

Responsibilities

Own the strategic technical relationship, serving as the primary technical counterpart for strategic accounts and building trust with CIO/CTO-level leaders, enterprise architects, and business executives.
Help customers identify where AI can materially change an operation, pattern-match from prior deployments, and shape an ambitious but deliverable technical vision.
Lead joint solution architecture with customer teams, applying Distyl’s platform and technical primitives to real enterprise systems.
Use prototypes and demos to validate key assumptions and own the technical content of the SOW, including integrations, data access, deployment model, dependencies, assumptions, and risks.
Assess whether opportunities are well-suited for AI, evaluate data, systems, security, integration, and organizational constraints, and determine technical feasibility before Distyl commits to scope.
Translate recurring needs, architecture patterns, security constraints, and deployment learnings into reusable technical assets and feedback for Distyl’s platform, product, and engineering roadmap.
Stay engaged through architecture reviews, executive steering, major tradeoffs, risk escalations, and expansion opportunities, while empowering the delivery lead to own execution.

Requirements

8+ years of relevant experience across engineering, enterprise architecture, forward-deployed engineering, solutions architecture, or similar roles, with substantial customer-facing responsibility.
Hands-on production delivery experience designing, building, and shipping Enterprise-grade Agentic AI/ML systems.
Demonstrated ability to operate as a senior technical advisor to executives, building trust, developing a point of view, shaping ambiguous problems, influencing decisions, and handling high-stakes technical conversations.
Proven ownership of complex enterprise solution architecture and scope, including writing technical SOW content and aligning teams around buildable solutions.
Ability to work effectively with FDE / Delivery / Product & Strategy teams, bringing them in at the right time and maintaining continuity.
Strong working knowledge of APIs, integrations, cloud and enterprise architecture, data flows, security considerations, and modern AI systems.
Coding fluency to prototype, inspect systems, and engage deeply with engineers.
Deep domain expertise in one or more enterprise areas such as customer support, voice, MarTech, Cybersecurity, IAM, or Document processing.
Able to travel 25% and meet onsite with customer teams.
Able to work from our New York or San Francisco office Tuesday–Thursday.

Skills

Enterprise AI Architecture
AI/ML Systems
Solution Architecture
Technical SOW
APIs
Integrations
Cloud Architecture
Enterprise Architecture
Data Flows
Security Considerations
Modern AI Systems
Coding
Customer Support
Voice
MarTech
Cybersecurity
IAM
Document Processing

Location

New York
San Francisco

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$200,000 - $275,000

Benefits

Meaningful equity
100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible time off
Retirement and financial planning benefits
Access to pre-tax HSA, FSA, and commuter accounts
401(k)
Financial coaching resources
Comprehensive wellness benefits
Physical fitness benefits
Mental well-being benefits
Fertility and family-building benefits through Carrot
Complimentary in-office lunches and snacks
Access to state-of-the-art AI models
Generous usage of modern AI tools
Ownership of high-impact projects across top enterprises

About the Company

Distyl is an applied AI technology company partnering with the world’s most ambitious institutions to rearchitect critical operations for the frontier of AI.
Customers include the largest companies in telecom, healthcare, insurance, manufacturing, consumer goods, and global social organizations.
Researches and deploys technologies that power AI-native operations, spanning research into self-constructing systems, reliable execution of AI systems, and products that transform mission-critical workflows.
Technologies affect some of the world's largest operations, impacting hundreds of millions of consumer interactions, tens of millions of supply chain transactions, and millions of patient journeys.
Backed by leading investors including Lightspeed Venture Partners, Khosla Ventures, Coatue, DST Global, and the board-members of 20+ F500s.

Equal Opportunity

We believe diverse perspectives make our work stronger and more impactful. We are an equal opportunity employer and evaluate all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We encourage candidates from all backgrounds to apply.