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About the Role
Angi is seeking an exceptional Senior Data Scientist to help build our agent suite for Pros, AI software that automates and runs the Pro's business for them. The first product in the suite is an AI voice and SMS agent that contacts homeowners on the Pro's behalf, qualifies the job, and books the appointment. This is a data science role on a product whose core behavior is conversational and probabilistic, spanning how the agent behaves, building evaluation systems, designing experiments, and modeling the lead to job completion journey. Success in the role directly improves Pro's revenue.
Responsibilities
- Lead improvements to how our agents converse, qualify, and book, through conversation design, prompting, and campaign logic.
- Build the evaluation systems that make agent quality measurable, spanning automated checks over conversation traces, simulated conversations graded against expected outcomes, and model-based evaluation.
- Work directly with real conversations to understand where the agent succeeds and where it falls short, translating that understanding into a shared taxonomy of failure modes, measured rates, and a prioritized path to improvement.
- Develop predictive models where they add leverage, in areas such as qualification and appointment quality, homeowner engagement, and channel and timing selection, and take them into production yourself.
- Work closely with a strong team of engineers, product managers, designers and operations partners to build scalable and high-impact solutions.
- Collaborate on the end-to-end development process, from ideation to deployment, ensuring that data-driven solutions are seamlessly integrated into our products and services.
- Foster innovation within the team, exploring new approaches and techniques to solve complex business problems.
- Guide junior team members and foster a culture of continuous learning and technical excellence.
- Lead and encourage innovation and knowledge sharing to enhance the team's capabilities in advanced data science techniques from both industry and academia.
Requirements
- Master's or Ph.D. in a quantitative field (e.g., Computer Science, Statistics, Mathematics, or related fields), or equivalent practical experience.
- 4+ years of experience in data science and machine learning, ideally within the tech industry and marketplace environments.
- Worked on systems whose outputs are non-deterministic, such as LLM applications, conversational agents, or ranking and recommendation systems, and have built ways to measure their quality.
- Expert in statistical thinking and experiment design, comfortable with power and sample size, sequential and non-inferiority designs, and correlated data.
- Enjoy working close to the raw material, including reading and categorizing large volumes of real customer interactions to find out what is actually happening.
- Proven track record of taking highly impactful work into production environments and keeping it healthy there.
- Proficient in SQL and Python, and have experience with cloud ML solutions.
- Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
- Experience with LLM applications in production, including prompting, agent design, or evaluation tooling.
- Experience with voice or telephony systems, such as streaming speech recognition, turn taking, or call quality measurement.
- Experience with workflow orchestration for long-running processes.
- Background in home services, field service, or another operations-heavy marketplace.
Skills
- Data Science
- Machine Learning
- Conversational AI
- LLM applications
- Prompting
- Agent design
- Evaluation tooling
- Statistical thinking
- Experiment design
- SQL
- Python
- Cloud ML solutions
- Voice systems
- Telephony systems
- Speech recognition
- Turn taking
- Call quality measurement
- Workflow orchestration
Experience Level
- Senior
- 4+ years
Education Level
- Master's or Ph.D.
Salary/Compensations
- $200,000 to $250,000
Benefits
- Competitive year end performance bonus & equity package
- Full medical, dental, vision package
- Flexible vacation policy
- Pet discount plans
- Retirement plan with company match (401K)
About the Company
- For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.
- For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want.
- For employees, we're an amazing place to call home.
- Founded in 1995 as Angie’s List and rebranded in 2021
- Global company with 9 brands in 8 countries and employees worldwide
- Homeowners have turned to us for 300 million home projects and counting
Equal Opportunity
- We value diversity
- We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
- Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.