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About the Role

Service Managers are the front of our business, working directly with our customers. They are responsible for developing long-term relationships and a partnership with our customers, by providing high-quality support whilst generating creative solutions to challenges, ultimately helping our customers to address their business needs and achieve their objectives. Service Managers are the face of our services business and are often seen as an extended part of the customer team, through their proximity and solid understanding of the customer's business and its people.

Responsibilities

Establish long-lasting relationships with the customer, internal teams, and partners by helping to respond to any enquiries and requests
Gain an understanding of your customers business objectives and goals and help to add value to new and existing services
Develop your presentation and communication skills by helping to create and present customer-facing documentation
Attend customer and internal meetings, keeping track of key actions and ensure our services are delivered in line with contractual obligations and strategic goals
Gain exposure to a global corporate environment with an opportunity to work with colleagues across the world (e.g. Europe, USA, Asia-Pacific)
Analyse key performance metrics and trends and provide valuable insight to improve or grow services
Develop your knowledge of technical services and best practice, and work towards an industry-recognised qualification to aid your future career development.

Requirements

You’ll be studying at undergraduate level in your second year of university, in any degree discipline and be in your penultimate year of study
You’ll have a keen interest in technology and striving to achieve outstanding levels of service to customers
You’ll be personable with the ability to communicate and build relationships
You’ll be adaptable to situations and be proactive in problem-solving and decision-making
You’ll be hardworking and capable of managing multiple priorities
You’ll bring theoretical learnings from your studies and put them into practice with Computacenter’s Service Management team
You are free from July 2027 to start in role

Skills

Communication
Relationship Building
Problem-Solving
Decision-Making
Adaptability
Time Management

Location

UK - Birmingham
UK - Hatfield
UK - London
UK - Manchester
Nationwide

Work Type

Fixed Term Contract
Full time

Experience Level

Undergraduate Placement Student

Education Level

Undergraduate Degree

Salary/Compensations

£26,500

Benefits

Opportunity to work with colleagues across the world
Work towards an industry-recognised qualification
Potential to rejoin Computacenter on graduate programmes

About the Company

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide.
We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy.
We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.#winningtogether #peoplematter