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About the Role

Liaise with various internal and external stakeholders to manage electronic enrollment process for new plan members and maintenance for existing clients. Handle change management for converting manual enrollment clients to electronic enrollment. Partner with stakeholders to investigate and resolve enrollment issues. Perform data analysis on enrollment activity and create reports. Contribute to system and process reviews for continuous improvement. Act as the enrollment subject matter expert and provide backup support to Business Analysts.

Responsibilities

Manage electronic enrollment process of new plan members and maintenance for existing clients.
Handle change management associated with converting manual enrollment clients to electronic enrollment.
Investigate and resolve issues impacting enrolment, enrolment file layouts, and other system related initiatives.
Perform data analysis on enrolment activity and create reports.
Contribute to system and process reviews supporting continuous improvement.
Support other internal teams as required by acting as the enrolment subject matter expert.
Provide back up support to Business Analysts if required.

Requirements

Bilingualism (French/English)
University Degree or College Diploma or related work experience.
Resourceful and able to work through challenges.
Experience working with complex data relationships and structure.
Superior organizational and time management skills, with flexibility, adaptability, and the ability to prioritize tasks and responsibilities.
Excellent communication skills – both verbal and written.
Effective in developing relationships and contributing to team performance in a highly collaborative environment.
Accountable and team-oriented – able to work well independently while contributing to and supporting team goals and deadlines.
Proficiency in English is required for this position.
Knowledge of life and disability benefits

Skills

Excel
Word
Power Point
SAP Business Objects
Data Base Utilities & Query Tools

Education Level

University Degree or College Diploma

Salary/Compensations

CAD $9,688.00 - 91,109.00

Benefits

Generous time off (including vacation, holiday shut-down between Christmas and New Years, and having your birthday off)
Full and flexible benefits on day one

About the Company

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All.
We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’.
As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.
Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.
At GreenShield, our culture is where purpose meets passion and performance.
Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
Green Shield Canada (GSC) is no longer just a traditional health and dental benefits provider.
With a starting point as Canada’s fourth largest health benefits provider, GSC manages and administers benefit plan programs for nearly four million plan participants nation-wide.
As a not-for-profit social enterprise, we are driven by our Purpose: to make it easier for people to live their healthiest lives.
We are also proud to have been selected by Waterstone Human Capital as one of Canada’s Most Admired Corporate Cultures™.
This award confirms GSC’s longstanding reputation as a company that respects and engages its employees – one that provides an excellent working environment and offers challenges and career growth.
With all our cutting edge solutions, there’s never a dull moment.
Our approach to offering and managing health benefits is always forward-thinking, from the promotion of digital mental health therapies (such as Inkblot) to predictive modelling of claims data insights, and the use of AI in our industry-leading Claim Watch™ fraud detection and prevention strategy.
We invest in our employees.
As we grow, so do our employees.
We offer training and professional development to ensure employees excel and are well positioned for career advancement within GSC.
We encourage our team to continue their education – and we help fund it.
You’re part of something bigger.
As a social enterprise, we re-invest our profits to support local communities and advocate to make it easier for Canadians to live their healthiest lives.
Our employees – and customers – benefit from knowing they are contributing to enhancing the common good.
We believe a career should be meaningful. Not just a means to earn a living.
Our culture is one where everyone's voice is heard and valued.
We dare to challenge the status quo.
We believe that your workplace should empower you to be the best version of yourself.
That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success.
Inclusivity makes us a stronger, smarter and more informed organization.
Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities.
A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!

Equal Opportunity

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.
We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Please let us know of any accommodation through requestforaccommodation@greenshield.ca.
Information received relating to accommodation will be addressed confidentially.