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About the Role
Responsible for providing superior service at the front desk to resort guests and members who utilize the Tennis Center facility.
Responsibilities
- Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
- Smile, welcome our guests and members. Use their name whenever possible.
- Fold and stock towels throughout the facility.
- Assist in maintaining the cleanliness and orderliness of the facility.
- Complete and initial daily task lists.
- Record information regarding member and guests issues, housekeeping and engineering needs and turn in to Supervisor/Manager daily.
- Become proficient in using ResortSuite for sales and charges.
- Run nightly report for closing shift and submit to Accounting.
- Answer the phone and take messages.
- Maintain knowledge of current tennis programs.
- Maintain knowledge of the resort amenities, especially Fitness, Spa, Kid’s Club, Coffee Market, Aquatics, and Pool Cabanas.
Requirements
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
- Previous customer service experience is strongly preferred.
- Ability to think clearly, quickly and make concise decisions.
- Ability to work cohesively with co-workers both within and outside of your department.
- Scheduling flexibility, including willingness to work primarily weekends and occasional holidays.
- Ability to accurately and efficiently input information into computer systems.
- Must be 18 years of age.
Location
- Barton Creek
Work Type
- Full-time
About the Company
- Barton Creek Country Club’s success is built on a dedicated, intelligent, and self-motivated team of associates who share a common goal: delivering personalized service to our members and guests while upholding the prestigious standards of a premier private club.
- As part of our team, you’ll experience the distinctive culture of private club life where meaningful connections, attention to detail, and a commitment to excellence set the tone each day. We foster an environment where teamwork thrives and individual contributions are celebrated, creating a workplace that is both rewarding and inspiring.
- Associates at Barton Creek Country Club enjoy a dynamic work atmosphere, comprehensive training and mentorship programs, and the pride that comes with representing a club known for its exceptional service and hospitality. We embody a culture of respect, gratitude, and empowerment, ensuring that every associate and club member feels valued and supported. If you are a friendly, motivated individual with a passion for serving others, a career at Barton Creek Country Club could be the perfect fit.
- Omni Hotels & Resorts is seeking Tennis Pro Shop Desk Attendant for the beautiful Barton Creek Country Club!
- If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!
- Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.