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About the Role
As an Operations Manager, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Operations Supervisors to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.
Responsibilities
- Oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers’ standards.
- Act as the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence.
- Collaborate with Depot Leaders across multiple locations.
- Ensure compliance with SOPs and high standards of customer service.
- Monitor KPIs and implement strategies to improve performance.
- Collaborate with Central Ops, Finance, and HR teams.
Requirements
- 7–10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality).
- 3–5 years in team leadership roles managing multiple locations or high-volume depots.
- Comfortable acting on operational KPI data.
- Amenable to commute to and from the Depot: 1553-1555 Botany Rd, Botany NSW 2019, Australia.
- Strong communication skills and fluency in English.
- A valid driver’s license and willingness to drive campervans.
- A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments.
- Availability to work on weekends and holidays as needed.
- Interest in our product and willingness to learn the technical details of campervans.
- Experience with fleet management and vehicle maintenance is a plus.
- Experience with process improvement and digital tracking tools is a plus.
- Experience with training, workforce planning, and team development is a plus.
Skills
- Operational KPI data analysis
- Communication
- Team leadership
- Fleet management
- Vehicle maintenance
- Process improvement
- Digital tracking tools
- Training
- Workforce planning
- Team development
Location
- 1553-1555 Botany Rd, Botany NSW 2019, Australia
Work Type
- Full-time
Experience Level
- 7-10 years operational experience
- 3-5 years leadership experience
About the Company
- Indie Campers is the go-to campervan Marketplace, dedicated to making road trips accessible to everyone.
- We offer a strong booking experience and high-quality road trips at affordable prices through our digital approach and customer-centric orientation.
- With over one million nights rented and over 300,000 travelers welcomed from 169 countries, we provide diverse road trip options including short-term rentals, long-term subscriptions, and vehicle sales.
- Our company is rooted in a deep technological focus, presenting exciting and demanding challenges that require top talent and motivation.
- We are growing our team and seeking individuals passionate about our mission and eager to join our developing journey.