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About the Role
Support the organization's billing operations by processing invoices and payments, maintaining customer accounts, responding to billing inquiries, and ensuring the accuracy of billing records and related transactions.
Responsibilities
- Processes purchase orders, invoices, and invoice cancellations accurately and timely.
- Applies and reconciles incoming payments from various sources.
- Ensures billing accuracy on invoices, including proper application of taxes and charges.
- Responds to internal and external customer billing inquiries and requests, maintaining and updating customer information within billing portals.
- Interprets, communicates, and applies company policies, accounting procedures, and billing guidelines.
- Generates, reviews, and distributes monthly customer invoices, billing reports, and account statements.
- Assists with projects, system enhancements, testing, and ongoing tasks related to the billing platform.
- Processes monthly membership terminations and ensures associated billing records are updated accurately.
- Identifies, investigates, and resolves billing discrepancies and account issues.
- Communicates with customers regarding account credits, adjustments, and billing-related matters.
- Performs other duties as requested or required.
Requirements
- 1-3 years of experience in billing functions and/or accounting.
- Four years of High school resulting in a diploma or GED required.
- Associate’s degree in Business, Accounting, or equivalent field a plus.
- Experience with customer portal onboarding processes preferred.
- Ability to learn, navigate, and effectively perform job responsibilities across multiple software applications simultaneously.
- Excellent written and verbal communication skills.
- Proven skills in organizing work, attending to detail, managing time effectively, and handling multiple tasks in a timely manner.
- Skilled in collaborating with internal and external resources.
- Proficiency in Microsoft Office, including Outlook, Word, Teams, PowerPoint, and Excel.
Skills
- Billing
- Accounting
- Customer Service
- Microsoft Office Suite
- Outlook
- Word
- Teams
- PowerPoint
- Excel
Location
- Austin, TX
- Remote
Work Type
- Full-Time
- Hybrid
Experience Level
- 1-3 years
Education Level
- High School Diploma or GED
- Associate's Degree (preferred)
Salary/Compensations
- $22-$24/hr
Benefits
- 100% employer-paid medical, dental, vision, long-term disability, and $25,000 life insurance
- Employer contributions to dependent medical premiums
- 401(k) Plan with company match
- 4 weeks of Paid Time Off (PTO), increasing with tenure
- Paid parental benefits
- 12 paid holidays
- Employee Success Sharing Bonus Program
- $400 annual reimbursement for wellness/work-from-home equipment
- Tuition Reimbursement up to $5,250 per year
- Paid Volunteer, Bereavement, and Civic Duty Hours
- Employee Assistance Program (EAP)
- Social and Team-Building Events
- Fraud Knowledge Bonus
About the Company
- The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and a global leader in anti-fraud training and certification.
- For more than 35 years, the ACFE has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption.
- It takes a dedicated, experienced, and diverse team to serve more than 95,000 anti-fraud professionals around the world.
- By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.