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About the Role
Manage the end-to-end experience of enterprise customers, known as programmatic trading desks, by developing customer expertise in Amazon's programmatic advertising DSP.
Responsibilities
- Manage the end-to-end experience of enterprise customers, known as programmatic trading desks.
- Drive customer success by developing expertise in the programmatic advertising DSP.
- Own the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives.
- Provide services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
- Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
- Drive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating with cross-functional Amazon teams.
- Define and improve processes and tools for the Programmatic Solutions Consultant team to better serve customers.
- Advocate for customers in internal forums.
- Provide troubleshooting support and triage when needed.
- Simplify and propagate customer feedback to inform product and services design.
- Operate as a trusted advisor to customers.
- Ensure customers gradually develop into proficient users of the DSP.
- Address customer objectives using the book of services and engagement best practices.
- Drive adoption of Amazon technologies.
Requirements
- 4+ years of digital advertising and client facing roles experience.
- 4+ years of experience in programmatic advertising in a consultative role, providing hands-on customer service.
- Experience in digital advertising and client facing roles.
- Experience with annual brand and media planning.
- Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.).
- Experience in digital advertising and client facing roles with a focus on data analysis.
- Experience owning relationships with programmatic decision makers.
- Ability to effectively present to and confidently communicate with business-to-business (B2B) customers, including facilitating onboarding and training, or presenting plans to customer leadership.
- Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners.
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
Skills
- Programmatic advertising
- Consultative role
- Hands-on customer service
- Digital advertising
- Client facing roles
- Annual brand and media planning
- DSP
- RTB
- Bid shading
- Machine learning optimization
- Ad verification
- Ad tracking
- Ad attribution
- Bidding engines
- Second-price vs first-price auctions
- Pixel and tag managers
- Cookies
- Viewability
- Data analysis
- Relationship ownership
- Presentation skills
- Communication skills
- Organizational skills
- Prioritizing
- Scheduling
- Time management
- Meeting deadlines
- E-commerce or online advertising
- Omni-channel marketing
- Search engine marketing
- Search engine optimization
- Digital analytics
- DMP
- CDP
- Vertical specialization (e.g. in entertainment, automotive, etc.) within programmatic advertising
Location
- Toronto, CA
Work Type
- Full-time
Experience Level
- 4+ years
Education Level
- Bachelor’s degree in marketing, communications, or equivalent work experience
Salary/Compensations
- 71,900.00 - 120,000.00 CAD annually
Benefits
- Health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
- Registered Retirement Savings Plan (RRSP)
- Deferred Profit Sharing Plan (DPSP)
- Paid time off
- Other resources to improve health and well-being
About the Company
- Amazon Ads helps brands create experiences that delight customers and deliver meaningful results.
- With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences.
- Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.
- Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide.
- We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.
- We embrace our differences.
- We are committed to furthering our culture of inclusion.
- We have 13 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
- We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
- Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- Our team puts a high value on work-life balance.
- We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment.
- We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Our team is dedicated to supporting new members.
- We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
- We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Equal Opportunity
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.