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About the Role

Whatnot is seeking a Senior Creative Operations Program Manager to oversee large, high-visibility campaigns, acting as a central point of contact for Creative, Marketing, and Catex teams. This role involves bringing structure to complex initiatives, aligning stakeholders, and ensuring projects move smoothly from kickoff to launch, while managing multiple priorities and anticipating risks.

Responsibilities

Lead multiple complex, high-visibility campaigns from kickoff through launch.
Build clear project plans that align stakeholders around scope, milestones, owners, approvals, dependencies, and deliverables.
Partner with creative leadership to evaluate incoming requests, sequence work, and focus the team on the highest-impact priorities.
Maintain a clear view of capacity and flag when timelines, scope, or resources need to shift.
Bring Creative, Marketing, and partner teams together around shared goals and clear expectations.
Lead working sessions and reviews that drive timely decisions, establish ownership, and keep work moving.
Build trust through clear, thoughtful communication tailored to different audiences.
Navigate complex interpersonal dynamics with empathy and confidence while contributing to a collaborative, solutions-oriented team culture.
Anticipate challenges, identify critical dependencies, and surface tradeoffs early.
Resolve blockers before they put timelines, budgets, or creative quality at risk.
Build and refine practical workflows that make it easier for the team to collaborate and deliver great work.
Introduce the right amount of structure without creating unnecessary process or slowing the team down.
Create a clear view of what’s in flight, what’s at risk, and where decisions are needed.
Define success, track progress and outcomes, and apply learnings to make future programs stronger.

Requirements

6+ years of experience in creative, marketing, or design program management, ideally at a high-growth consumer company, marketplace, or creator-focused platform.
Experience working closely with Creative, Marketing, and GTM teams from early planning through final delivery.
A track record of leading complex, integrated campaigns.
Successfully managed large-scale brand initiatives with multiple workstreams, stakeholders, deliverables, and dependencies, bringing structure to the work without slowing it down.
Strong creative production fluency, understanding how creative work moves from brief and concept through reviews, production, and launch.
Knowledge of what teams need to do their best work and ability to build realistic timelines around the creative process.
Exceptional prioritization and project management instincts.
Ability to separate urgent from important, assess tradeoffs, and translate shifting priorities into a clear plan.
Highly organized, detail-oriented, and able to keep several initiatives moving at once.
Clear communication and strong relationship-building skills.
Ability to turn messy information, competing opinions, and complex blockers into clear recommendations.
Comfort with ambiguity and ownership; operate independently, identify what needs to happen next, and move work forward without waiting for perfect direction.
When a problem arises, bring practical solutions.
Operational and analytical judgment; use data to identify issues, measure progress, and improve how teams work.
Comfort managing vendors and contractors and adapting project management, resourcing, and reporting tools to fit the team’s needs.
Must live within commuting distance of our San Francisco, Seattle, Los Angeles, and New York City hubs.

Skills

Creative Program Management
Marketing Program Management
Design Program Management
Campaign Leadership
Project Planning
Stakeholder Alignment
Prioritization
Resourcing
Cross-functional Collaboration
Decision-Making
Communication
Relationship Building
Risk Management
Dependency Management
Creative Operations
Workflow Development
Program Visibility
Measurement
Creative Production Fluency
Project Management
Operational Judgment
Analytical Judgment
Vendor Management

Location

Remote
San Francisco
Seattle
Los Angeles
New York City

Work Type

Remote
Co-located

Experience Level

Senior

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
16 weeks of paid parental leave + one month gradual return to work

About the Company

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
Sellers are building real businesses across hundreds of categories.
Building live commerce at a scale that's never been done in the West.
The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
We move fast, stay close to our users, and focus on the work that drives the most impact.
One of the fastest growing marketplaces.
Recently named the #1 Best Startup Employer in America by Forbes.
Enabling anyone to turn their passion into a business and bring people together through commerce.

Equal Opportunity

Whatnot is proud to be an Equal Opportunity Employer.
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.