Client Services Leader at Brown and Caldwell | CA, US | Rezi

Client Services Leader at Brown and Caldwell

Client Services Leader

Brown and Caldwell · CA, US

1 months ago

Client Services Leader

Brown and Caldwell · CA, US

2 months ago
Resume preview

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now
Resume preview

Tailor your resume to this Client Services Leader role.

Rezi rewrites your resume against Brown and Caldwell's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Client Services Leader posting at Brown and Caldwell — free, in seconds.

About the Role

Serve as a Client Service Leader, advancing advisory services for priority clients, and as an Executive Director, leading a key client organization in achieving its mission to promote sustainable, reliable urban water supplies. This role shapes client vision, aligns enterprise resources, and drives sustained revenue growth across service lines and markets.

Responsibilities

  • Define and lead enterprise-level growth strategies for Type I clients.
  • Shape client business case across multiple service lines and geographies.
  • Drive expansion into advisory services including adjacent services and new markets.
  • Provide executive leadership and strategic direction to support key client organization's mission and long-term objectives.
  • Balance growth, margin, retention, and service diversification.
  • Partner with executive leadership to calibrate strategic account performance.
  • Lead mature, multi-disciplinary CSTs with enterprise visibility.
  • Align Area, Market, and Service Line leadership around unified client strategy.
  • Develop next-generation CSM talent through active coaching and sponsorship.
  • Maintain executive-level relationships across the client organization.
  • Anticipate shifts in political, regulatory, and funding environments.
  • Position BC as a strategic advisor beyond project delivery.
  • Serve as Sales Leader for major strategic pursuits.
  • Influence enterprise resource allocation for key accounts.
  • Flexibility to adapt and execute various additional assignments based on evolving needs.
  • May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Requirements

  • Typically, a minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.
  • A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.
  • A Masters or a Ph.D. is preferred.
  • Water industry experience, executive leadership experience, and an established network within California water.
  • Ability to attend CA client organization’s Board and committee meetings and represent the client organization at meetings, hearings, and conferences held throughout the State.
  • This position is subject to a pre-employment background check and a pre-employment drug test.

Skills

  • Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
  • Demonstrated executive leadership and strategic planning capabilities.
  • Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
  • Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.
  • Proven success serving as Sales Leader on major, strategic proposals.
  • Exceptional ability to develop, expand, and influence executive-level client relationships.
  • Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
  • Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
  • Advanced ability to lead and align multidisciplinary teams around complex business objectives.
  • Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.
  • Exceptional strategic planning, engagement, and communication capabilities.
  • Highly developed facilitation, executive presentation, and negotiation skills.
  • Advanced risk identification, mitigation, and portfolio management expertise.
  • Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.
  • Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Location

  • Location A
  • Location B
  • Location C

Work Type

  • Hybrid

Experience Level

  • 15 years of experience

Education Level

  • Bachelor's degree in engineering, science, business, or sales
  • Master's degree or Ph.D. preferred

Salary/Compensations

  • Location A: $144,000 - $196,000
  • Location B: $158,000 - $216,000
  • Location C: $172,000 - $236,000

Benefits

  • Medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance.

About the Company

  • Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific.
  • For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies.
  • We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation.
  • Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities.
  • Visit www.brownandcaldwell.com for more information.

Equal Opportunity

  • Brown and Caldwell is proud to be an EEO/AAP Employer.
  • Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply.
  • Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.