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About the Role
Manage front office operations, including registration, reservations, porter, and concierge services, to deliver exceptional guest experiences and first impressions.
Responsibilities
- Manage and coach the front office team to deliver memorable guest experiences.
- Engage with guests to build relationships and resolve complaints.
- Conduct front office inspections to ensure a positive first impression.
- Assist in preparing budgets and identifying revenue-driving opportunities.
- Train team members on PBX procedures and lead during emergencies.
- Report to the Director of Front Office and manage front desk employees.
Requirements
- 1-2 years of Front Office/Guest Service experience, including management experience.
- Fluent English speaking ability.
- Other languages are preferred.
Work Type
- Full-time
Experience Level
- Management experience
Salary/Compensations
- Competitive salary
Benefits
- Impressive room discounts
- Training in the business
- myWellbeing framework supporting health, lifestyle, and workplace wellbeing
About the Company
- IHG Hotels & Resorts is committed to welcoming everyone and creating inclusive teams where diversity is celebrated.
- IHG provides a collaborative environment where team members can belong, grow, and make a difference.
- IHG promotes a culture of trust, support, and acceptance, valuing different backgrounds, experiences, and perspectives.
Equal Opportunity
- IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.