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About the Role
Goodie helps leading brands win AI search by providing a full AI control plane for visibility and optimization. We are backed by strong investors, trusted by category-leading customers, and scaling fast. We’re hiring curious, ambitious builders to help shape the future of AI search.
Responsibilities
- Own the relationship with a portfolio of enterprise and scale-up clients from kickoff through renewal.
- Act as the primary strategic lead for client accounts.
- Manage onboarding end to end, including kickoff, workspace and prompt setup, competitive baseline, and stakeholder enablement.
- Build a relationship map for each account, confirm executive sponsors, and multi-thread beyond the champion.
- Own retention outcomes for the client portfolio, monitoring account health weekly.
- Distinguish leading indicators from lagging ones and frame movement against client business objectives.
- Forecast risk and expansion early, and communicate observations and context to the account lead.
- Lead quarterly business reviews for enterprise accounts.
- Build AI Search Optimization (AEO) strategies to maximize visibility across LLMs and AI search surfaces.
- Deliver audits, strategy decks, and roadmaps for AEO.
- Make concrete, prioritized technical recommendations (schema, llms.txt, crawlability, entity structure) for client development or agency teams.
- Analyze citation patterns, source types, and competitor behavior across AI platforms to develop strategic insights.
- Present to executives, marketers, and technical teams effectively.
- Bring client signal to Product with actionable specificity.
- Develop case studies and references alongside Business Development.
- Create frameworks from learnings across accounts for team-wide use.
Requirements
- 4+ years in customer success, account strategy, SEO, content strategy, or search marketing, with direct client ownership.
- Proven track record leading multiple client relationships simultaneously, including inherited accounts.
- Direct experience in commercial conversations, including renewals, ROI pushback, and budget scrutiny.
- Fluency in both technical (structured data, AI crawlers, entity SEO) and strategic (brand narrative, growth) communication.
- Composure in high-stakes conversations, including pushing back on client plans.
- Curiosity about how AI systems interpret and present information.
Skills
- AI Search Optimization (AEO)
- SEO
- Content Strategy
- Search Marketing
- Customer Success
- Account Strategy
- Structured Data
- AI Crawlers
- Entity SEO
- Brand Narrative
- Growth Strategy
- Commercial Conversations
- Client Relationship Management
- Data Analysis
- Presentation Skills
Location
- Remote Globally
- Hybrid at HQ
Work Type
- Hybrid
- Remote
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- OTE $90,000-$110,000
Benefits
- Base Pay + Equity
- Premium Medical, Dental & Vision Coverage
- Home Office Stipend
- Unlimited PTO Plan
- Paid Parental Leave Plan
- 401(k) Plan with Employer Matching
- Mentorship & Career Growth Support
- Access to Top-tier Resources & Industry Experts
- Quarterly Team Trips (Onsite and Offsite)
- Gym, Wellness, and Access to Mental Health Plans
- Free Lunch, Snacks, Cold Brew, & Happy Hours
- Endless Opportunities to Lead & Succeed
- Ongoing Employee Development Programs
About the Company
- Goodie helps leading brands win AI search.
- As billions of people use ChatGPT, Perplexity, Gemini, and other AI systems to discover products and make buying decisions, brands need a way to understand and influence how they’re represented.
- Goodie gives teams a full AI control plane: real-time visibility into how AI models speak about their brand and products, how competitors show up, and an optimization engine to improve visibility and performance.
- This category didn’t exist two years ago – we were early, and we’re defining it.
- We’re backed by strong investors, trusted by category-leading customers, and scaling fast.
- We’re hiring curious, ambitious builders to help shape the future of AI search.
Equal Opportunity
- Goodie AI is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.
- Goodie AI complies with federal, state, and local laws on compensation, pay transparency, and pay equity.
- We take factors including geographic location, education, training, skillset, market rates, certifications, and more into consideration when constructing pay ranges for new and existing roles within our organization.
- At Goodie AI, we understand that diversity in the workplace is vital to a company’s success and growth.
- We strive to make sure that our team members are included and have a sense of belonging that makes us a great company to work with and a great company to work for.
- To that end, Goodie AI is committed to Equal Opportunity Employment and complies with all Equal Opportunity Employment laws.
- We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
- We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization.