Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Directeur, Croissance et engagement des clients role.

Rezi rewrites your resume against The Canada Life Assurance Company's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Directeur, Croissance et engagement des clients posting at The Canada Life Assurance Company — free, in seconds.

About the Role

The Director, Client Growth and Engagement, reports to the AVP of Client Advisory Services for Retirement and Savings. This role is responsible for driving client growth, engagement, and retention by developing strategies that connect plan participants with advisory services, educational resources, and financial planning support.

Responsibilities

Lead the development and implementation of growth, engagement, and retention strategies supporting business and sales objectives.
Design and execute omnichannel campaigns, outreach strategies, and targeted engagement programs.
Develop and maintain the digital engagement strategy to improve digital experience, communications, and advisory journeys.
Establish and lead a test-and-learn experimentation framework to foster innovation and continuous improvement.
Manage Voice of the Customer programs, including CSAT, NPS, and participant feedback initiatives.
Collaborate with performance management teams to identify sales funnel improvements and prioritize optimization actions.
Measure, monitor, and communicate results of growth and engagement initiatives.
Partner with Sales, Marketing, Digital, Technology, and Participant Experience teams to implement initiatives.
Work with other Client Growth and Engagement leaders to create an integrated experience for plan participants.
Act as a strategic partner to the AVP by providing analysis, recommendations, and growth strategies.

Requirements

7 to 10 years of experience in growth, customer experience, client engagement, sales activation, or related leadership roles.
Proven experience designing and implementing campaigns that drive engagement, conversion, and business growth.
Strong understanding of customer journeys and best practices in customer experience improvement.
Excellent knowledge of test-and-learn approaches.
Experience using data and customer insights to identify opportunities and improve results.
Demonstrated ability to manage multiple initiatives and priorities simultaneously.
Excellent collaboration and stakeholder management skills.
Ability to translate business objectives into actionable plans and measurable results.
Experience in insurance, wealth management, financial services, or related sectors.

Skills

Strategic planning
Customer experience management
Digital engagement strategy
Data analysis
Stakeholder management
Omnichannel marketing
Test-and-learn experimentation
Sales funnel optimization

Work Type

Full-time
Permanent
Hybrid

Experience Level

7 to 10 years

Salary/Compensations

114,200 - 164,200 per year

Benefits

Professional development and tuition reimbursement up to 2,000 per year
Flexible medical and dental benefits
5,000 mental health coverage
Vacation and personal leave
Volunteer day
Retirement savings plan with employer matching
Share purchase plan
Employee recognition programs and discounts
Employee Resource Groups (ERGs)
Mentorship programs

About the Company

Canada Life is a trusted company serving 1 in 3 Canadians.
Mission to improve the financial, physical, and mental well-being of Canadians.
Values include taking action, doing the right thing, and stepping up.

Equal Opportunity

Committed to providing equitable access to employment by removing barriers.
Reasonable accommodations available during the recruitment process upon request.