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About the Role
The Internal Patient Transporter is a non-clinical, non-certified associate responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay. The Internal Patient Transporter is also responsible for the transport of patients within the hospital environment by wheelchair, stretcher or bed.
Responsibilities
- Maintains pleasant, friendly and professional demeanor with all patients, location staff and co-workers.
- Explains all procedures to the patient prior to beginning transport.
- Ensures patient comfort, safety and privacy at all times.
- Communicates patient needs to clinical staff upon arrival to the designated area.
- Confirms patient identity in accordance with written standards before transporting patient.
- Ensures that patients are not left unattended while in the care of the transporter.
- Transports and secures medical charts when conducting patient transports.
- Utilizes proper safe patient handling techniques.
- Escorts visitors as needed between departments; provide way finding services as needed.
- Demonstrates proper use of the patient transport tracking system/log sheets.
- Provides oxygen tanks on transport equipment as requested.
- Is familiar with hospital emergency codes and procedures in accordance with Joint Commission standards.
- Maintains accuracy and composure while under pressure.
- Appropriately uses salutation of the day.
- Uses Towne Park proper phone etiquette.
- Posts up in appropriate areas when not completing tasks.
- Conducts an effective and efficient room presentation.
- Knowledge of all hotel, hospital and outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
Requirements
- Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.
- Must complete the Wheelchair Safety Training course provided by Towne Park.
- Must complete HIPAA Training provided by Towne Park and, if required, by the hospital.
Skills
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance.
- Must be able to understand 24 hour and military time systems.
- Must be able to read and write standard English language.
- Must be able to read and comprehend simple instructions, short correspondence and memos.
- Must be able to write simple correspondence.
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of principles and methods for moving people.
Work Type
- Full-time
Experience Level
- One to three months related experience and/or training; or equivalent combination of education and experience
Education Level
- High school diploma or general education degree (GED)
Salary/Compensations
- $18 per hour
Benefits
- Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Employees are also able to enroll in the company’s 401k retirement savings plan.
About the Company
- Towne is an exceptional arrival through departure experience company.
- With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover.
- Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.
- For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.
- For more information, visit www.towne.com and follow us on LinkedIn.