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About the Role
The Greeter is responsible for welcoming guests to the hotel, hospital or casino and local areas in a friendly, efficient and courteous manner. This role also involves assisting with guest inquiries, directions, and initial questions regarding the facility or services.
Responsibilities
- Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
- Acknowledges and greets guests with a professional and friendly demeanor.
- Answers the telephone promptly and politely, adhering to client/Towne Park standards.
- Demonstrates a willingness and ability to assist others.
- Monitors and responds to emergencies on a priority basis.
- Practices proper client and/or Towne Park phone etiquette.
- Assists visitors with directions, information, and other inquiries.
- Provides guests with information about outlets, meeting rooms, amenities, and local attractions.
- Ensures patient and business confidentiality is maintained at all times.
- Delivers messages, items, and/or amenities as requested.
- Reports all accidents and incidents observed on shift to the Guest Service Coordinator or Account Manager immediately.
- Uses only equipment trained to use and operates all equipment in a safe manner.
- Is knowledgeable of hospital disaster codes and response plans.
- Follows client standard operating procedures for disaster codes and response plans.
Requirements
- Must be at least 18 years of age.
- Must be able to pass a criminal background and drug screen.
Skills
- Ability to read, speak, and write standard English.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to understand 24-hour and military time systems.
- Ability to perform general typing and basic computer skills.
- Ability to prioritize tasks and remain calm in stressful situations.
- Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel, and surveillance system.
Work Type
- Full-time
Experience Level
- One to three months of related experience and/or training, or equivalent combination of education and experience.
Education Level
- High school diploma or general education degree (GED).
Salary/Compensations
- $18 per hour
Benefits
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- 401k retirement savings plan
About the Company
- Towne is an exceptional arrival through departure experience company.
- Offers best-in-class parking and hospitality solutions with a fully integrated technology platform.
- Delivers seamless parking and mobility experiences.
- Has 14,000 team members.
- Has been committed to providing the best experience for nearly 40 years.
- Enhances lives and communities through innovative technology.