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About the Role
As an AI Product Manager II, you will partner with engineering, design, analytics, and business stakeholders to deliver AI-powered experiences that help students navigate key moments throughout their educational experience. You will own a focused product area centered on AI agent and conversational experiences, helping shape how students engage with WGU across multiple digital channels.
Responsibilities
- Own and prioritize the product backlog, balancing stakeholder needs, technical considerations, and product health while maximizing customer and business value.
- Lead product discovery efforts to understand user needs, identify opportunities, and develop business cases that inform product strategy and roadmap decisions.
- Partner closely with engineering, UX, analytics, and business stakeholders to define requirements and deliver impactful AI-powered experiences.
- Drive the evolution of AI agent and chatbot capabilities that support students across web, mobile, and messaging channels.
- Translate product strategy into well-defined features, epics, user stories, and acceptance criteria that enable effective agile delivery.
- Measure product performance, connect initiatives to business and customer KPIs, and develop action plans based on data and insights.
- Support product launches, release planning, change management activities, and post-launch analysis to increase adoption and effectiveness.
Requirements
- Bachelor's Degree.
- 5 years of experience as a Software Product Manager, Product Owner, or related experience. Candidates with slightly less experience who demonstrate strong product management fundamentals may also be considered.
- Professional Product Certification (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Marketing).
- Experience working in agile environments.
- Experience delivering AI-powered products, conversational AI solutions, chatbots, AI agents, or similar customer-facing AI experiences.
- Experience partnering with engineering, UX, analytics, and business stakeholders to deliver software products and measurable business outcomes.
- Experience with backlog ownership, roadmap development, stakeholder management, and agile product delivery.
- Experience working with tools such as Jira, roadmap management platforms, and integrated enterprise systems such as Salesforce.
- Excellent presentation, written, verbal communication, and product storytelling skills.
- Experience in Education Technology or student-facing digital products.
- Experience launching AI experiences across multiple channels, including web, mobile, messaging, or CRM platforms.
- Master's Degree.
- Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.
Skills
- AI
- Product Management
- User Experience
- Agile
- Conversational AI
- Chatbots
- AI Agents
- Jira
- Roadmap Management
- Salesforce
- Presentation Skills
- Written Communication
- Verbal Communication
- Product Storytelling
Location
- Salt Lake City, Utah
Work Type
- Full-time
- In-office
Experience Level
- 5 years of experience as a Software Product Manager, Product Owner, or related experience
- Candidates with slightly less experience who demonstrate strong product management fundamentals may also be considered
Education Level
- Bachelor's Degree
- Professional Product Certification (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Marketing)
- Master's Degree
- Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements
Salary/Compensations
- $118,900.00 - $178,500.00
Benefits
- Bonuses
- Medical
- Dental
- Vision
- Telehealth
- Mental healthcare
- Health savings account
- Flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off for rest and relaxation with no need for accrual
- Flexible paid sick time with no need for accrual
- 11 paid holidays
- Other paid leaves, including up to 12 weeks of parental leave
About the Company
- Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.