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About the Role
The Concession Manager plays a key role in achieving store standards by leading by example, embracing an entrepreneurial spirit, and inspiring their teams through passion and belief in the brands.
Responsibilities
- Partner with Area Manager to build business opportunities and achieve Company standards/goals, including sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Foster a positive store experience by treating all customers and staff members fairly and consistently.
- Perform Manager-on-duty functions, including managing store opening/closing and the sales floor.
- Ensure "door to floor" best practices, visual merchandising directives, and standards for sales floor and back room are executed, continually reviewing standards for clear and consistent execution.
- Manage daily sales, payroll, controllable expenses, goals, and company initiatives, aligning activities to meet business goals.
- Analyze store-level reports and create action plans to improve results.
- Lead weekly management and other staff meetings, and participate in regional meetings.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
- Coordinate appropriate action plans considering consequences and budget decisions.
- Communicate daily with staff on individual sales goals, key performance indicators, product sales, and other information to help them provide unparalleled service and achieve goals.
- Assist with manpower planning, identification, recruitment, interviewing, hiring, and orientation processes, recruiting store personnel with diverse perspectives, experiences, and backgrounds.
- Own the training and development of employees, ensuring proper orientation and role-specific training.
- Provide and document daily, weekly, and monthly training and coaching for employees.
Requirements
- Extensive experience in connecting to consumers in a brand retailer is essential.
- Experience with retail operations, budgeting, planning, sales, and people management.
- Previous people management experience.
- Ability to act with purpose to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to cultivate belonging.
- Ability to collaborate to win and recognize/celebrate contributions and achievements of others.
- Courageous in giving feedback that promotes positive behavioral change.
- Ability to adapt fast and work with pace.
- Energetic and inspires trust, showing a clear presence on the shop floor.
Location
- Peter Jones, London
Work Type
- Full-time
About the Company
- Our stores are the life and soul of our business, acting as main touch points with our ever-evolving consumer base.
- As the world of retail evolves, our stores must set the tone of what our two brands are all about.
- Our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable.
- We strive to hire individuals who live and breathe the values of our business, are obsessed with delivering great service, and believe in being nimble and adapting to change.