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About the Role
The Specialist, Continuous Improvement serves as an internal consultant and trusted advisor, partnering with leaders across Personal Insurance to enhance operational effectiveness, streamline business processes, and support the delivery of strategic priorities. Leveraging expertise in Lean Six Sigma, business process improvement, business analysis, performance measurement, and business enablement practices, the role identifies opportunities to solve complex business challenges and implement sustainable solutions. Working collaboratively with stakeholders, the Specialist drives improvements that enhance customer and employee experiences, increase operational efficiency, and deliver measurable business results.
Responsibilities
- Partner with business leaders to identify strategic priorities, operational challenges, and improvement opportunities.
- Lead process improvement initiatives using Lean Six Sigma, business process engineering, and continuous improvement methodologies.
- Facilitate process mapping, root cause analysis, and future-state design to improve service delivery, quality, and customer experience.
- Identify opportunities to streamline processes, reduce complexity, improve controls, and increase operational capacity.
- Collaborate with business and technology teams to leverage automation, workflow tools, and AI-enabled solutions.
- Develop business cases, recommendations, executive presentations, and decision-support materials for stakeholders.
- Establish and monitor KPIs, dashboards, scorecards, and performance metrics to support data-driven decision-making.
- Support initiative governance, business readiness activities, and benefits realization.
- Analyze business processes, value streams, workflows, operating models, and governance structures to drive efficiency and effectiveness.
Requirements
- Proven experience leading cross-functional initiatives and driving outcomes across multiple stakeholder groups.
- Strong facilitation, collaboration, and influencing skills, with the ability to build consensus and manage competing priorities.
- Demonstrated ability to analyze business processes, operational performance, and organizational challenges to identify improvement opportunities.
- Experience developing and implementing process improvements, performance metrics, and sustainable business solutions.
- Experience within insurance, financial technology-enabled business improvement initiatives are considered an asset.
- Background checks (including criminal checks and leadership references) are required.
Skills
- Lean Six Sigma
- Business process improvement
- Business analysis
- Performance measurement
- Business enablement
- Lean Six Sigma methodologies
- Business process engineering
- Process mapping
- Root cause analysis
- Future-state design
- Automation
- Workflow tools
- AI-enabled solutions
- Business cases
- Executive presentations
- KPIs
- Dashboards
- Scorecards
- Performance metrics
- Initiative governance
- Business readiness
- Benefits realization
- Value streams
- Operating models
- Governance structures
Location
- Canada
Work Type
- Hybrid
Experience Level
- 3-5 years of experience in continuous improvement, operational excellence, business analysis, consulting, or business process improvement roles.
Education Level
- University degree in Business, Commerce, Engineering, Operations Management, Technology, or a related field
- Relevant certifications such as Lean Six Sigma (Green Belt/Black Belt), PMP, CBAP, Agile (CSM, CSPO, SAFe), or Business Process Management are preferred.
Salary/Compensations
- $73,500-$123,500
Benefits
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
About the Company
- Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
- Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Equal Opportunity
- Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
- As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
- We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.