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About the Role

New Relic is seeking a Senior Revenue Operations Manager to lead the technical and automation strategy for its Go-To-Market (GTM) organization. This role is crucial for optimizing operational processes, scaling systems, and driving growth by partnering across the revenue organization.

Responsibilities

Drive the GTM technology roadmap, including Salesforce, Clay, and Salesloft.
Pilot emerging AI capabilities and automate manual workflows.
Partner with stakeholders to gather requirements and translate business needs into user stories, technical specs, and UAT plans.
Define key system-level performance metrics and build automated dashboards.
Collaborate with Data & Analytics to maintain a trusted source of truth.
Guide field adoption of new system features through documentation, enablement sessions, and change management.
Streamline business rules with Marketing, Sales Operations, and Customer Adoption.
Build a customer lifecycle from initial land to value realization and expansion.

Requirements

6 to 8+ years of experience in B2B SaaS across Revenue Operations, Field Sales Ops, or GTM Systems Architecture.
Hands-on mastery of Salesforce (including custom objects, flow builder, complex schemas, and system integrations).
Proficiency with Business Intelligence tools like Tableau or advanced Excel.
Experience leading cross-functional projects.
Experience writing detailed user stories.
Experience managing delivery using Agile/Scrum methodologies in Jira.
A strong builder mindset with the ability to translate qualitative business needs into scalable technical designs.
Relevant professional experience or a Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Verification of identity and eligibility to work.
Completion of employment eligibility verification.
Pass a criminal background check.
Compliance with U.S. export controls and licensing requirements may be assessed for certain roles.

Skills

Salesforce
Salesforce CPQ
Clay
Salesloft
Tableau
Advanced Excel
Jira
Agile/Scrum methodologies
LeanData
SQL
Snowflake
AWS data pipelines
AI capabilities

Location

Remote
Hybrid
Office-based

Work Type

Full-time

Experience Level

Senior

Education Level

Bachelor's degree in Business, Information Systems, Computer Science, or a related field
MBA or related Master's degree

Salary/Compensations

$131,000—$164,000 USD

Benefits

Healthcare
Dental
Vision
Parental leave and planning
Mental health benefits
401(k) plan and match
Flex time-off
11 paid holidays
Volunteer time-off

About the Company

New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability.
We build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
We are expanding our global footprint and looking for passionate people to join our mission.
We help the world's best companies optimize their digital applications.

Equal Opportunity

Fostering a diverse, welcoming and inclusive environment is important to us.
We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.
We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.
Their experiences and perspectives inspire us to make our products and company the best they can be.
We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model.
This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements.
Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy