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About the Role
As a Product Owner, you will support the development and enhancement of the Automated Insights prototype application. You will identify and build use cases that create operational improvements, support customer demonstrations, and integrate into NiCE production products. This hands-on role involves defining and maintaining a roadmap, building the application, performing front-end development, integrating APIs and connectors, and connecting analytics outputs to workflows. You will also partner with various teams to transition prototype capabilities to production, using customer and field feedback to inform decisions.
Responsibilities
- Own the Automated Insights prototype across definition, planning, release, enhancements, and maintenance.
- Define and maintain a focused roadmap and prioritize functionality under product leadership.
- Build new features and application modules from prototypes and specifications.
- Maintain, refactor, and improve existing and AI-generated code.
- Build data visualizations and dashboard-style interfaces from designs.
- Develop and manage API, webhook, and connector integrations.
- Connect Python-based analytics outputs to application workflows.
- Support prototype capabilities as they transition into production, partnering with cross-functional teams.
- Document functionality, dependencies, limitations, and technical considerations for receiving teams.
- Support customer-facing demonstrations, troubleshooting, and rapid issue resolution.
- Capture feedback from customers, field teams, and product teams to inform prioritization.
- Support application scalability, performance, reliability, version control, and CI/CD practices.
- Support other innovation projects, prototypes, solutions, and deployments as needed.
Requirements
- 3+ years of combined experience in product ownership, product management, or hands-on application development, including ownership through multiple release cycles.
- Experience defining and prioritizing a roadmap and making trade-off decisions with incomplete information.
- Hands-on experience with GenAI coding tools such as Claude Code or similar.
- Proficiency in JavaScript and modern front-end frameworks, preferably React, including HTML and CSS.
- Experience building data visualizations or dashboard-style interfaces.
- Experience with REST APIs, authentication, webhooks, and connector integrations.
- Working knowledge of Python sufficient to read analytics code and interpret data science outputs.
- Working knowledge of Git and CI/CD practices.
- Ability to take ownership of and improve code they did not originally write.
- Familiarity with rapid prototyping tools and practices.
- Experience partnering cross-functionally to move concepts into production.
- Strong written and verbal communication and presentation skills.
- Ability to work independently, manage competing priorities, and adapt to a changing environment.
- Experience moving prototypes or proof-of-concepts into production.
- Experience with Customer Experience, Contact Center, CCaaS, WEM, or enterprise SaaS platforms.
- Exposure to conversational AI, chatbots, or outbound engagement platforms such as Cognigy, Verse, or similar.
- Experience supporting customer demonstrations, pilots, or proof-of-concept work.
Skills
- GenAI coding tools
- JavaScript
- React
- HTML
- CSS
- Data visualizations
- Dashboard interfaces
- REST APIs
- Authentication
- Webhooks
- Connector integrations
- Python
- Git
- CI/CD practices
- Rapid prototyping
- Communication
- Presentation skills
Location
- Local residents preferred
Experience Level
- 3+ years of combined experience in product ownership, product management, or hands-on application development
Education Level
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business Intelligence/Analytics, or a related field.
- Equivalent practical experience in a hands-on product or software development role may be considered in place of a degree.
About the Company
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
- Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Equal Opportunity
- NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.