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About the Role
MCM is seeking a Process Innovation Lead, AI & Workflow Transformation to drive workflow transformation across critical business processes and operational functions within a global retail organization. This role serves as a business process architect at the intersection of process innovation, AI enablement, and business transformation.
Responsibilities
- Identify operational challenges and workflow improvement opportunities across business functions
- Redesign processes to improve decision-making, efficiency, visibility, and scalability
- Evaluate AI, automation, and technology solutions against business needs
- Translate business requirements into actionable deliverables for implementation teams
- Build business cases and ROI models to support prioritization and investment decisions
- Partner with business stakeholders and delivery teams to ensure successful execution
- Continuously assess how AI and workflow innovation can improve business operations
- Take a practical approach to solving unfamiliar problems
Requirements
- 7+ years of professional experience, including at least 5 years in process innovation, product management, business process consulting, digital transformation, agile transformation, or related disciplines
- Experience leading corporate-scale transformation initiatives from problem definition through successful delivery
- Working knowledge of complex cross-functional business processes and operational workflows within retail or other consumer-facing industries
- Practical experience applying AI, automation, or workflow technologies to solve business problems
- Strong communication and stakeholder management skills
- Experience working across global and cross-functional organizations
- Experience with low-code/no-code platforms, workflow automation tools, AI-enabled business processes, or related technologies
- Ability to evaluate where AI creates business value and where process, governance, data, or systems improvements are more appropriate
- Experience in retail, luxury fashion, consumer products, or other inventory-intensive industries
- Experience with PLM, ERP, merchandising, supply chain, or other enterprise platforms
Skills
- AI
- Workflow Transformation
- Process Innovation
- Business Process Architect
- AI Enablement
- Business Transformation
- Operational Challenges Diagnosis
- Business Workflow Redesign
- AI Capabilities Evaluation
- Automation Capabilities Evaluation
- Business Needs Translation
- Requirements Translation
- Low-code/no-code platforms
- Workflow automation tools
- AI-enabled business processes
- Communication
- Stakeholder Management
- PLM
- ERP
- Merchandising
- Supply Chain
Location
- In-office
Work Type
- In-office
Experience Level
- 7+ years of professional experience
- 5+ years in process innovation, product management, business process consulting, digital transformation, agile transformation, or related disciplines
Salary/Compensations
- $120,000 - $160,000 per year
About the Company
- MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques.
- Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational.
- Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials.
- Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.
- MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.
- With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization.
- To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.
- Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live.
- MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized.
- We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.