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About the Role
The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable, ensuring timely payments from clients, maintaining accurate records, and resolving billing issues.
Responsibilities
- Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
- Contact customers via phone, email, and written correspondence regarding overdue accounts.
- Investigate and resolve discrepancies related to billing and payments.
- Maintain accurate and up-to-date customer records and collection notes.
- Collaborate with the billing team to ensure invoices are issued correctly and on time.
- Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
- Prepare and distribute aging reports and collection status updates to management.
- Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
- Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
- Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.
- Perform other collections responsibilities and special projects, as required.
Requirements
- Minimum five (5) years of collections experience in a law firm (preferred) or other professional services organization.
- 3E and ARCS 3G experience a plus.
- Strong mathematical skills, attention to detail; high level of accuracy a must.
- Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.
- Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
- Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
- Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
- Ability to work well independently as well as in a team environment.
- Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
- Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.
- Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
Skills
- Microsoft Excel
- Pivot tables
- VLOOKUP
- Data analysis
- Communication skills
- Customer service skills
- Organizational skills
- Prioritization
- Multi-tasking
- Attention to detail
- Mathematical skills
- Integrity
- Confidentiality
Location
- City of Las Vegas
- City of Denver
- City of San Francisco
- City of Los Angeles
- City of Seattle
Work Type
- Clerical, office setting
- Full-time
Experience Level
- Minimum five (5) years of collections experience
Education Level
- Associate’s Degree or equivalent work experience required
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred
Salary/Compensations
- City of Las Vegas: $27.88 – $32.69 per hour
- City of Denver: $28.85 – $33.65 per hour
- City of San Francisco: $33.65 – $38.46 per hour
- City of Los Angeles & City of Seattle: $31.25 – $36.10 per hour
Benefits
- Compensation and benefits information available on Fox Rothschild's website
About the Company
- Fox Rothschild LLP is an equal opportunity employer.
Equal Opportunity
- We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity or gender expression, breastfeeding, lactation, disability, or veteran status, or any other characteristic protected in accordance with applicable federal, state, and local jurisdictions.
- Applicants who need any assistance applying for a position are encouraged to contact the Human Resources Department, hr@foxrothschild.com