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About the Role

The ARC Filing & Docketing Manager, as part of the Attorney Resource Center (ARC), will manage and oversee Filing & Docketing Specialists to ensure timely and quality administrative support for attorneys across various practice areas. This role emphasizes collaboration and a team-oriented environment to deliver exceptional service to internal and external clients.

Responsibilities

Provide oversight and guidance to ARC Filing & Docketing Specialists, ensuring high quality standards, error-free work, and timely delivery.
Foster a collaborative and supportive team environment that encourages growth.
Assist in the development and implementation of BigHand NOW workflows, administering users and tracking performance metrics.
Coordinate teams to ensure optimal attorney coverage, productive work environments, and appropriate staffing levels.
Assist in developing policies and procedures and establishing quality operational standards for efficiency and productivity.
Participate in the orientation and training of new employees.
Coordinate and prioritize assignments with Workflow Coordinators to ensure deadlines are met.
Regularly evaluate workflows for equitable work distribution and optimal client service.
Consult with attorneys to determine productivity levels and make necessary adjustments to team pairings and work distribution.
Proactively manage employee relations and working relationships, providing performance reports.
Collaborate with internal and external resources to complete projects and tasks.
Ensure effective communication and adherence to firm policies, procedures, standards, and guidelines while maintaining confidentiality.
Assist in the recruitment process, including sourcing candidates, screening resumes, scheduling interviews, and conducting interviews.
Maintain the applicant tracking system in UltiPro and work with Talent Acquisition on job postings.
Arrange for temporary employees and ensure active staff agreements are in place with Human Resources.
Drive the onboarding and off-boarding process, including drafting offer letters and conducting background checks.
Facilitate new hire orientations and paperwork completion.
Assist with performance management processes for all ARC personnel.
Maintain exit interview data, identify trends, and recommend actions.
Assist with sourcing and drafting materials for sessions/events, including save-the-dates, invitations, agendas, and presentations.
Assist with coordination of resources for training sessions, including conference rooms, scheduling, material distribution, and trainer management.
Schedule and track training session attendance for all participants.

Requirements

Minimum of ten years of related experience in a law firm or legal/corporate department.
Minimum of five years of supervisory experience overseeing geographically diverse teams.
Working knowledge of BigHand or comparable workflow software.
Experience with state, federal, governmental/administrative agencies filings, document retrieval, rules, procedures, and deadline management.
Knowledge and competence in calendaring systems, electronic filing in state and federal courts, and web-based research skills.
General knowledge of court rules and procedures in state and federal courts.
Proficiency in calendaring software, including Milana.
Proficiency in utilizing online court databases including PACER, Courtlink, File and Service.
Ability to keep docketing systems updated, ensuring all documents are entered and deadlines are calculated correctly.
Ability to develop productive and high-performing teams by providing feedback and learning opportunities.
Ability to seamlessly manage workflow portals, including updating and implementing workflows/processes within the BigHand Now platform.
Strong people and project management skills to organize and execute projects involving internal and external clients and vendors.
Interpersonal and employee relations skills to resolve conflict and build productive relationships.
Ability to effectively gather and summarize data for reports, find solutions, and prioritize work.
Intermediate-level working knowledge of the MS Office suite (Outlook, Word, Excel, PowerPoint).
Excellent verbal and written communication skills.
High level of interpersonal skills to handle sensitive and confidential situations with poise, tact, and diplomacy.
Ability to provide outstanding customer service to internal and external clients/contacts.
High level of proficiency using a variety of office equipment, including personal computer, copier, telephone, transcription equipment.
Must be able to perform essential functions with or without reasonable accommodation.

Skills

BigHand NOW workflows
Calendaring systems
Electronic filing in state and federal courts
Web-based research
Court rules and procedures
Milana calendaring software
PACER
Courtlink
File and Service
MS Office Suite (Outlook, Word, Excel, PowerPoint)
People management
Project management
Employee relations
Conflict resolution
Data gathering and summarization
Prioritization
Communication (verbal and written)
Interpersonal skills
Customer service
Office equipment proficiency

Location

Chicago
Philadelphia
Los Angeles
Washington, D.C.
New York
San Francisco

Work Type

On-site
Full-time

Experience Level

10+ years related experience
5+ years supervisory experience

Education Level

Bachelor's Degree required; applicable work experience may be considered in lieu of degree.

Salary/Compensations

Chicago and Philadelphia: $129,000 - $162,000
Los Angeles and Washington, D.C.: $139,000 - $172,000
New York and San Francisco: $164,000 - $197,000

Benefits

Compensation and benefits information available on the Fox Rothschild website.

About the Company

Fox Rothschild LLP is a law firm.
The firm operates in a clerical, office setting.
Employment with the firm is at-will.

Equal Opportunity

Fox Rothschild LLP is an equal opportunity employer.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity or gender expression, breastfeeding, lactation, disability, or veteran status, or any other characteristic protected in accordance with applicable federal, state, and local jurisdictions.
Applicants needing assistance applying for a position are encouraged to contact the Human Resources Department.