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About the Role
Take full ownership of the front of house services at a corporate office building, acting as the central point of contact and recognizing the importance of events and pop-ups to create a strong sense of community.
Responsibilities
- Maintain an impeccably presented, welcoming reception environment.
- Act as the primary point of contact for all visitors, providing a discreet, polished, and personable first impression.
- Represent the landlord with confidence, professionalism, and a strong understanding of the building, services, and tenant needs.
- Deliver high-level administrative support, including quarterly event proposals and summary reports, monthly client reports, and annual reports for the landlord.
- Research, develop, and implement a calendar of bespoke community experiences and seasonal events.
- Monitor feedback and participation, being proactive in recommending or tailoring events to suit demand.
- Maintain a comprehensive local amenities guide and develop in-depth knowledge of the surrounding area.
- Create and circulate an engaging monthly tenant newsletter and digital communications.
- Negotiate tenant discounts or complimentary offers with local shops, restaurants, and gyms.
- Manage the marketing budget, maintaining accurate forecasting and reporting.
- Develop and sustain strong working relationships with tenants, clients, agents, and key stakeholders.
- Ensure the reception and Front of House areas are consistently maintained to an exceptional standard.
- Liaise with the on-site engineering team to report maintenance issues.
- Maintain clear and effective communication with on-site security.
- Take a proactive, solutions-driven approach to day-to-day operational challenges.
Requirements
- Previous experience in events / marketing environment or an experienced corporate receptionist working in a high profile role.
- Personable and proactive with a confident manner.
- Able to deliver impeccable customer service.
- Confident PC user with the ability to learn new systems.
- Familiarity with social media platforms, particularly LinkedIn and Instagram.
- Experience using Canva or other graphic design tools.
- Event planning and coordination skills.
- Understanding of building operations and facilities management.
Skills
- Customer service
- Event planning
- Marketing
- Administrative support
- Communication
- Social media
- Graphic design
- Building operations
Location
- London
Work Type
- Full Time
- Onsite
Experience Level
- Proven relevant experience
Salary/Compensations
- £35,287 per year
Benefits
- Contributory pension scheme / life assurance
- 24 / 7 access to a virtual GP for you and your family
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy