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About the Role

The Operations Center Watch Officer is responsible for dispatching, scheduling, and providing analytical support for local and nationwide client locations within our 24/7 Operations Center. This role involves monitoring alarm systems, CCTV, and radio communications, as well as responding to calls and documenting site activity to ensure client and team safety.

Responsibilities

Monitor multiple intrusion and fire alarm systems for client locations.
Monitor closed circuit television systems for client locations.
Monitor multiple radio talk groups for local site, including security and fire talk groups.
Answer incoming emergency and non-emergency calls for the local client location.
Annotate all site activity as it pertains to security, fire, and/or facilities.
Communicate directly with the client and the security forces team to ensure site and business safety.
Communicate and work closely with other SOC dispatchers and Account Managers on various shifts.
Conduct status checks of all posts/patrols.
Dispatch appropriate security personnel for calls for service.
Maintain log books/blotters.
Handle guard force call outs, backfills, or additional service requests.
Monitor guard force time, attendance, and post watch.
Monitor GPS tracking of company assets.
Perform other duties as needed.

Requirements

Must possess a high school diploma or equivalent.
Possess exceptional computer skills and the ability to multi-task.
Experience in the security industry and Operations Centers preferred.
Ability to follow orders.
Proficient computer skills including Microsoft Office.
Effective oral and written communication skills.
Active listening skills.
Ability to assess and evaluate situations effectively.
Ability to identify critical issues quickly and accurately.
Attention to detail.
Must be at least 21 years old or the minimum age required by the state, if higher.
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States.
Must be able to operate radio or telephone equipment and/or console monitors.
Must have demonstrated ability to interact cordially and communicate with the public.
Must be warm, engaging, charismatic; and possess a natural ability to develop rapport with others in an authentic and sincere manner.
Must practice good judgment; high level of integrity.
Must be proactive; take initiative with minimal supervision.
Must be resourceful; think critically and find solutions even without the obvious resources.
Must be able to navigate challenging situations while remaining positive.
Subject to a drug screen to the extent permitted by law.
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military.
Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat.
Major activity: Walking, standing, speaking, listening, observing.
Physical efforts to carry out job duties: Standing, walking, and sitting.
Minimal to no stooping or kneeling.

Skills

Computer skills
Multi-tasking
Security industry experience
Operations Center experience
Following orders
Microsoft Office proficiency
Oral communication
Written communication
Active listening
Situation assessment
Critical issue identification
Attention to detail
Radio operation
Telephone operation
Console monitoring
Public interaction
Rapport development
Good judgment
Integrity
Proactiveness
Initiative
Resourcefulness
Critical thinking
Problem-solving
Positive attitude
Navigating challenging situations
Walking
Standing
Speaking
Listening
Observing

Location

Smithtown, NY

Work Type

Full Time

Experience Level

Entry level

Education Level

High school diploma or equivalent

Salary/Compensations

$21.00/hr

Benefits

Major Medical
Paid Vacation
Life Insurance
Supplemental Health Benefits
401K
Discount Service Codes for movie tickets, restaurants, shopping, etc
Opportunities for additional training

About the Company

Strategic Security (SSC) is a nationwide leading provider of security guard services, executive protection, intelligence, consulting, and investigative services.
SSC is a security provider for the United States Government, private organizations such as fortune 500 companies, solar and wind farms, oil and gas companies, banks, medical facilities, factories, warehouses, distribution centers, commercial facilities, residential communities and much more.
Strategic Security (SSC) offers job security with many of our jobs resulting in full time employment, excellent pay and benefits, and career opportunities.
We offer entry level careers, management careers, sales careers and executive careers across the United States.

Equal Opportunity

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
Strategic Security (SSC) is an Equal Opportunity/Affirmative Action Employer and an Alcohol- and Drug-Free Workplace.