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About the Role
The Customer Success Director will own a book of accounts post-sale through renewal and expansion. You are the primary relationship owner: driving adoption, protecting retention, and finding expansion paths tied to the customer's AR outcomes (DSO reduction, cash application accuracy, dispute cycle time).
Responsibilities
- Own onboarding through steady-state for an assigned account portfolio.
- Drive product adoption against each customer's stated business outcomes, not feature checklists.
- Run QBRs: outcomes delivered, ROI, expansion opportunities.
- Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
- Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
- Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
- Maintain accurate account health data in Vitally.
Requirements
- 4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
- Track record owning renewal/expansion numbers, not just satisfaction scores.
- Comfortable with ambiguity: this is a growth-stage company building CS process as it scales.
- Excellent written and verbal communication; comfortable running exec-level QBRs.
Skills
- Customer Success
- Account Management
- B2B SaaS
- Fintech
- Finance-workflow software
- Renewal forecasting
- GRR
- Churn risk assessment
- Upsell
- Cross-sell
- Technical issue escalation
- Implementation issue escalation
- Account health data management
- Written communication
- Verbal communication
- QBR facilitation
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- Top-of-market salary and equity package
Benefits
- Medical, dental & vision insurance coverage for you
- 401(k) & Match
- Equity
- Flexible PTO
- Parental Leave
About the Company
- Stuut is transforming how B2B companies turn revenue into cash. Businesses worldwide have trillions tied up in receivables, yet the work between order and payment still relies on fragmented systems and labor-intensive manual processes. Stuut’s AI agent works across order management, credit, collections, payments, cash application, disputes and deductions, carrying context through every step. Customers reduce DSO by 47%, collect 40% more cash and eliminate 70% of manual work without replacing their ERP.
- Stuut is already trusted by finance teams at companies including Honeywell, Medtronic and ZoomInfo, from Fortune 10 enterprises to scaling mid-market businesses. We are backed by a16z, Khosla Ventures, Activant, 1984 Ventures, Page One and Microsoft.