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About the Role
The Concierge responds to a variety of guest requests in a timely and efficient manner by accurately assessing needs and requests, adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Provides coaching and training on all processes and standards.
Responsibilities
- Handles a wide variety of guest requests, ensuring all interactions have the highest level of hospitality and professionalism.
- Accommodates special requests whenever possible and resolves customer complaints.
- Assists customers with inquiries regarding hotel services, hours of operation, key hotel personnel, in-house events, and directions.
- Maintains knowledge of city activities (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes contacts with vendors to provide information, ticketing, and reservations.
- Maintains updated desk collateral and information for restaurants, museums, attractions, and maps.
- Utilizes various software programs to accurately input special arrangements and assure proper billing.
- Works closely with Front Desk, Reservations, Door Staff, Bell Staff, and Valet Parking to ensure smooth handling of guest arrivals and departures.
- Assists with lobby coverage and door responsibilities during absences or heavy volume periods.
Requirements
- At least 2 years of Concierge experience, preferably in a luxury hotel or resort.
- Excellent personal presentation and interpersonal skills.
- Extensive knowledge of the local area and attractions, restaurants, and special exhibits.
- Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
- Willingness to work in a fast-paced environment.
- Ability to operate all necessary computer equipment.
- Excellent communication and interpersonal skills.
- Ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
- US work authorization is required.
Skills
- Opera
- HotSOS
Location
- Manhattan
Work Type
- Full-time
- On-site
Experience Level
- 2+ years
Salary/Compensations
- $42.85 per hour
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
About the Company
- Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
- Team members create exceptional guest experiences through a commitment to luxury with genuine heart.
- The company believes in recognizing individuals and creating lasting impressions through genuine connections.
- The hotel is a Manhattan landmark on Billionaires' Row, a modern-deco property designed by I.M. Pei, located near Central Park and Madison Avenue shopping.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- Information regarding EEOC is available via a link to https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal