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About the Role
Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Your mission is to provide outstanding experiences and help customers stay connected to what matters most.
Responsibilities
- Proactively engage with customers in a high-traffic retail environment using digital tools, communicating effectively, educating customers, and showcasing T-Mobile's warehouse/club member benefits.
- Complete training on the T-Mobile store-in-store experience, new skills, products, processes, and systems.
- Continuously learn and improve skills to provide the best customer experience.
- Perform skills practicing, knowledge sharing, and store operations.
- Provide excellent customer experiences, being friendly, and engaging with customers.
- Connect with customers on a personal level, match their pace, establish rapport, trust, and loyalty.
- Provide exceptional service and exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Requirements
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience in a retail environment (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Consultative Selling
- Customer Needs Identification
- Communication
- Customer Satisfaction Management
- Customer Service
- Customer Engagement
- Relationship Building
- Coaching
- Leadership
- Sales Techniques
- Customer Education
- Sales
- Customer Communications
- Product Knowledge
- Customer Referrals
- Sales Prospecting
Location
- Warehouse/club kiosk setting
Work Type
- Full-time
- Part-time
Experience Level
- 6 months of customer service and/or sales experience (Preferred)
Education Level
- High School Diploma/GED
Salary/Compensations
- $18.00 per hour base pay
- $5.00 per hour training pay
- Annualized incentive target of $18,000/year (for Mobile Expert role after 90 days)
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
About the Company
- T-Mobile invests in its employees through a Total Rewards Package.
- The company culture is Un-carrier, focused on creating extraordinary experiences for both people and customers.
- T-Mobile believes in career growth and provides a 'jungle gym of possibilities' for employees.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
- Employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation, or harassment based upon protected factors is not tolerated.
- Reasonable accommodation is available for individuals with disabilities during the application or interview process.