Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Rooms Front Office - Front Office Manager role.
Rezi rewrites your resume against Omni Hotels & Resorts's job description. Free.
Tailor your resume to this Rooms Front Office - Front Office Manager role.
Rezi rewrites your resume against Omni Hotels & Resorts's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Rooms Front Office - Front Office Manager posting at Omni Hotels & Resorts — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Rooms Front Office - Front Office Manager posting at Omni Hotels & Resorts — free, in seconds.
About the Role
The Omni Berkshire Place is seeking an individual to work closely with the Director of Front Office Operations to ensure maximum Front Office operating efficiency. This role involves training associates on Omni Standards, handling guest complaints, managing inventories, and preparing group information.
Responsibilities
- Work closely with Director of Front Office Operations to ensure maximum Front Office operating efficiency.
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on a continuing basis, especially with Night Audit.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day (e.g., V.I.P.'s, ESP's, Special Requests).
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Requirements
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work overnights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented.
- Ability to multi-task.
- Detail orientation.
- Excellent organizational skills needed.
Skills
- Knowledge of Property Management Systems and related computer programs.
- Strong knowledge of Microsoft Office Software.
Location
- New York City
Work Type
- Flex schedule
- Day shifts
- PM shifts
- Overnight shifts
Experience Level
- Previous luxury hotel experience
About the Company
- Omni Berkshire Place is a luxury New York City Hotel located in Midtown Manhattan, offering a sophisticated residence feel with modern technology and contemporary décor.
- Omni Hotels & Resorts embodies a culture of respect, gratitude, and empowerment.
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.