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About the Role
The Hospitality Aide is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. As the first friendly face our guests encounter, Guest Service Ambassadors are often stationed in public spaces and reception desks/lobbies. From directing guests to their meetings to providing ongoing assistance; they ensure a comfortable and professional visit.
Responsibilities
- Provide high-level internal and external customer support.
- Greet employees and visitors, welcome visitors with a smile, and maintain eye contact through the entire interaction.
- Assist in registering visitors with the building and internal platform.
- Assist in making space reservations using an online tool and escorting guests throughout the office.
- Manage and support all functions in EMS – OMC Reservations Tool
- Responsible for the shared mailbox on site.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
- Manage the access process for visitors according to workplace standards.
- Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
- Restock offices, conference rooms, kitchen, and pantry supplies.
- Prepare and maintain conference rooms for executive and client meetings, align all furniture to quality assurance requirements.
- Provide general travel support (arranging transportation, providing directions, etc.)
- Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets.
- Carry out instructions for security, fire, health and safety guidelines.
- Provide first-line support for basic office technology.
- General administrative support.
- Interface with vendors (catering, AV, etc.) to provide seamless customer support.
- Respond to inquiries and anticipate customer needs.
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate and interact effectively with all other departments.
- Conduct opening and closing walkthroughs when business requires.
- Performs daily quality assurance checks for pantry and conference rooms.
- Other duties as assigned.
Requirements
- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.
- The ability to work under pressure, prioritizing tasks, and juggling many tasks simultaneously, while constantly interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.
- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical, and committed to maintaining a high degree of confidentiality.
- A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
- Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
Skills
- Customer support
- Visitor registration
- Space reservation
- Online tool usage
- EMS – OMC Reservations Tool management
- Mailbox management
- Office knowledge
- Building knowledge
- Local area knowledge
- Transportation knowledge
- Access process management
- Office cleanliness maintenance
- Supply restocking
- Conference room preparation
- Travel support
- Office equipment repair coordination
- Facilities ticket input
- Security guideline adherence
- Fire safety guideline adherence
- Health and safety guideline adherence
- Basic office technology support
- Administrative support
- Vendor interface (catering, AV)
- Inquiry response
- Customer needs anticipation
- Effective communication (verbal and written)
- Accuracy
- Attention to detail
- Business activity awareness
- Team communication
- Interdepartmental communication
- Opening and closing walkthroughs
- Quality assurance checks
- Hospitality
- Working under pressure
- Task prioritization
- Multitasking
- Listening skills
- Oral communication skills
- Basic computer skills
- Office technology knowledge
- Office equipment knowledge
- Punctuality
- Dependability
- Operational excellence
- Discretion
- Ethical conduct
- Confidentiality maintenance
- Professional approach
- Ownership mindset
- Responsibility mindset
Location
- On-site
Work Type
- On-site
- Full-time
Experience Level
- Two to three years’ experience
Salary/Compensations
- $48,000 to $52,000
Benefits
- Group benefits
- Employer RRSP contributions
- Discretionary bonus or incentive programs
About the Company
- We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
- Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process.
- Canadian work experience is not a requirement for this role.
- Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.