Retail Supervisor- Books & Bites
Campus Auxiliary Services - SUNY Geneseo · Geneseo, NY, US
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About the Role
Books & Bites is a food and retail marketplace on the campus of Suny Geneseo. The Retail Supervisor assists in the smooth operation of daily processes to provide high quality service to students, faculty and other customers. This position is responsible for all store/cafe processes, and ensures sanitation and safety practices are met in all areas of the location. This position has direct supervision of employees to ensure compliance and adherence to department policies and procedures.
Responsibilities
- Oversight of Books & Bites to ensure high customer satisfaction in products and experience while driving company objectives
- Responsible for product selections, merchandising and placement
- Create product placement and organize space to utilize the space and increase sales
- Partner with the marketing team to develop and implement strategies that increase awareness of Books & Bites, attract customers, and drive revenue
- Maintain monthly and annual sales targets
- Anticipate and mitigate customer service comments or concerns
- Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of products and service standards and procedures
- Assist in the oversight of all point-of-sale operations, including register management and reconciliation
- Ensure an effective learning environment by coaching employees, orchestrating learning opportunities, and providing relevant, high-page feedback
- Assist in interviewing and hiring of staff
- Manage employee performance by clearly defining job responsibilities and standards of performance, providing clear, thorough, and timely feedback
- Manage and delegate tasks to employees
- Monitor staff attendance, reviews and approves various requests and authorizes overtime and verification of timecards
- Oversee stock and inventory to ensure appropriate product levels and availability
- Communicate with other departments for Grab and Go product ordering and placement
- Responsible for daily register and safe reconciliation
- Responsible for costing out and pricing new items
- Other duties may be assigned to reach individual and organizational goals
Requirements
- High school diploma or equivalent
- Associate's degree is preferred, or equivalent combination of education and experience
- Culinary and/or supervisory experience required
- ServSafe certification preferred
- Ability to bend, stoop, kneel, crouch and twist
- Continued pushing, pulling, standing grasping and reaching
- Ability to lift up to 40 pounds occasionally
Skills
- Excellent communication and interpersonal relationship building
- Outstanding customer service
- Time management
- Prioritization
- Strong leader
- Problem solving
- Business acumen
Location
- SUNY Geneseo campus
Work Type
- 10 month position with summer months off
- Full-time
Experience Level
- Supervisory experience required
Education Level
- High school diploma or equivalent
- Associate's degree preferred
Salary/Compensations
- $21.53 per hour
Benefits
- Comprehensive health and wellness packages including health, dental, vision, FSA, or HSA for full-time employees
- Retirement savings with employer match contributions
- Life/Disability Insurance
- Generous paid time off
- Paid holidays
- Complimentary dining and our on-campus restaurants and cafes
- Career growth opportunities
- My Better Benefits discount services
- Tuition reimbursement
About the Company
- Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication.
- Our mission: We provide essential services that positively impact campus life and all who engage in our community, including students, faculty, staff, guests, and friends of the college.
- Our values: Our pursuit of excellence will reinforce SUNY Geneseo's vision of being a distinctive, equity-centered, public honors college by providing quality services and supporting innovative and transformative experiences in an inclusive community.
- We Value COMMUNITY
- We Embrace ACCEPTANCE
- We Pursue SUCCESS
Equal Opportunity
- Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity.