Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IT-Service Desk Specialist-Private Club role.
Rezi rewrites your resume against Bohemian Club's job description. Free.
Tailor your resume to this IT-Service Desk Specialist-Private Club role.
Rezi rewrites your resume against Bohemian Club's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT-Service Desk Specialist-Private Club posting at Bohemian Club — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT-Service Desk Specialist-Private Club posting at Bohemian Club — free, in seconds.
About the Role
Providing first-line technical support for end users, members, and guests in a Windows-based environment across multiple locations. This high-touch role focuses on troubleshooting workstation issues, supporting Club applications, and ensuring timely resolution or escalation of incidents. The ideal candidate is proactive, communicates clearly, and delivers an excellent support experience in a fast-paced environment.
Responsibilities
- Serve as the first point of contact for all incoming technical support incidents or requests via phone, email, chat, and ticketing system.
- Provide troubleshooting for Windows-based workstations, laptops, point-of-sale, peripherals, and mobile devices.
- Provide user training and guidance on Club applications and technology best practices.
- Support installation, configuration, and troubleshooting of Club applications, Microsoft 365, Adobe Cloud, File and Print Services, productivity tools, VOIP, and more.
- Diagnose and resolve issues involving user account access, passwords/MFA, network connectivity, printers, software errors, and workstation performance.
- Document all issues, steps taken, and resolutions in the ticketing system.
- Escalate tickets when necessary, ensuring proper handoff with complete details.
- Perform workstation imaging, deployment, updates, and maintenance.
- Support patching cycles, software rollouts, and hardware refreshes.
- Maintain accurate inventory of devices and peripherals.
- Deliver exceptional service through clear, friendly, and professional communication.
- Educate users on best practices, self-service tools, and common troubleshooting steps.
Requirements
- Must possess a strong technical foundation with 1 – 2 years’ experience in a support role.
- Working knowledge of Windows 10/11, Active Directory basics, and Microsoft 365.
- Familiarity with ticketing systems.
- Ability to troubleshoot common workstation and application issues efficiently.
- Basic understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP, VPN).
- Knowledge of software deployment and asset management practices.
- Ensures confidentiality and reliability of Club data and proprietary information.
- Excellent communication skills, both verbal and written, technical and non-technical.
- Strong organizational skills and ability to balance priorities.
- Must be able to sit for prolonged periods of time.
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Continuous repetitive motions.
- Must be able to lift to 40 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and co-workers.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly, and other office equipment as needed.
- Regular attendance in conformance with the standards is essential.
- Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Employees may be required to work varying schedules to reflect the business needs of the Club.
- Attendance at all scheduled training sessions and meetings is required.
- Upon employment, all employees are required to fully comply with Bohemian Club rules and regulations.
- Employees who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment.
- All employees must maintain a neat, clean, and well-groomed appearance per Bohemian Club standards.
Skills
- Windows 10/11
- Active Directory basics
- Microsoft 365
- Ticketing systems
- Troubleshooting common workstation and application issues
- Networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP, VPN)
- Software deployment
- Asset management practices
- Communication skills (verbal and written)
- Organizational skills
- Balancing priorities
- Finger dexterity
- Office equipment operation
Location
- San Francisco
- Monte Rio
Work Type
- Full-time
Experience Level
- 1-2 years experience in a support role
- Minimum of 1+ years of experience in IT Service Desk or similar support role
Education Level
- Associate’s Degree (Information Technology, Computer Science) or equivalent
About the Company
- The Bohemian Club operates in the hospitality industry and has facilities in San Francisco and Monte Rio.