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About the Role
The Senior Product Manager is a strategic role responsible for defining and owning the strategy for a key area of Axonify's enterprise SaaS platform. This role balances initiative delivery with discovery to shape the long-term vision and roadmap, working closely with cross-functional teams to drive customer value, adoption, retention, revenue, and growth.
Responsibilities
- Drive customer and user research (qualitative + quantitative), define buyer personas, use cases, user workflows, and deeply understand customer needs.
- Translate research and insights into prioritized product roadmap, requirements, user stories, release plans, and success metrics (KPIs).
- Deliver solutions that span multiple interconnected product areas, ensuring clean integration with shared systems and administrative frameworks.
- Partner cross-functionally with engineering, design/UX, QA, marketing, sales, operations, and support teams to deliver high-quality features and orchestrate go-to-market launches.
- Develop AI-powered features and tools across the full lifecycle, from research and ideation to development integrations and customer feedback systems.
- Create customer-facing AI experiences with well-designed prompts, human-in-the-loop workflows, quality evaluation, and safeguards for reliability and control.
- Ensure internal teams (sales, marketing, enablement) are enabled to sell and support the product.
- Monitor product performance post-launch (usage metrics, adoption, retention, feedback), run experiments, and iterate on features.
- Contribute to product excellence through peer collaboration, shared discovery, and informal mentorship.
- Manage continuous customer & user input, navigate trade-offs, and ensure transparent alignment across the organization.
Requirements
- 5–7 years of experience in product management or related roles within a SaaS or enterprise technology environment.
- Proven ability to translate complex business and user problems into clear, actionable product strategies.
- Strong technical fluency to reason about data, system interactions, and implementation tradeoffs in partnership with engineering.
- Experience leveraging product research and analytics to inform decisions, understand customer behavior, and track opportunities.
- Practical understanding of modern AI-enabled workflows and their application throughout the product lifecycle.
- Excellent communication and collaboration skills with the ability to influence across teams and levels.
- Exceptional organizational skills with proven success managing multiple priorities in a fast-moving environment.
- Empathy, emotional intelligence, and a team-first mindset.
- Experience building products for frontline employees is strongly preferred.
- Familiarity with Agile and Scrum methodologies and product management tools is strongly preferred.
- Previous experience managing or mentoring junior product managers or product teams is strongly preferred.
Skills
- Product Management
- SaaS
- Enterprise Technology
- Product Strategy
- Technical Fluency
- Data Analysis
- Customer Research
- AI-enabled Workflows
- Communication
- Collaboration
- Organizational Skills
- Agile Methodologies
- Scrum Methodologies
Location
- Greater Boston area
- Waterloo, Ontario, Canada
- Eastern Time Zone (US/Canada)
Work Type
- Hybrid-flexible
- Remote
Experience Level
- Senior
Education Level
- Bachelor's degree in business, engineering, or a related field is strongly preferred.
Salary/Compensations
- $129,000 CAD - $154,000 CAD - $179,000 CAD for candidates based in Canada
- $158,000 USD - $183,000 USD - $208,000 USD for candidates based in the United States
Benefits
- Competitive Compensation
- Comprehensive Health Benefits from day one
- 4 weeks of vacation
- 7 Life Care Days
- Flexible holiday program
- Wellness Spending Account
- Home Office Spending Account
- Parental top-up
- New Parent Days
- Matched retirement savings
- Professional Development Budget
- Paid Volunteer Time
About the Company
- Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution.
- By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services.
- More than 4 million employees across 160+ countries rely on Axonify today.
- We are a team that thinks deeply, moves with intention, and embraces new ideas.
- We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress.
- We operate as one team, with openness, creativity, and a shared drive to keep pushing what’s possible.
Equal Opportunity
- We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas.
- Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
- We want to remove any barriers that may limit you from joining Axonify. Email accessibility@axonify.com to let us know how we can support you with reasonable accommodations throughout the candidate journey.