Enterprise AI Systems Engineer at Juul Labs | Austin, TX, US | Rezi

Enterprise AI Systems Engineer at Juul Labs

Enterprise AI Systems Engineer

Juul Labs · Austin, TX, US

1 weeks ago

Enterprise AI Systems Engineer

Juul Labs · Austin, TX, US

8 days ago
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About the Role

Owns and administers enterprise AI platforms including Claude, Gemini, OpenRouter, Cursor, and NotebookLM. Builds and maintains platform content, tracks consumption and spend, ensures platform availability, and operates MCP servers and gateways. Runs the LLM gateway, selects appropriate models, builds agentic workflows, and architects AI workloads on AWS and GCP. Owns GitHub code, instruments the stack for telemetry, and enforces data handling policies.

Responsibilities

  • Administer enterprise Claude, Gemini, OpenRouter, Cursor and NotebookLM tenants, including user provisioning, groups and roles, workspace configuration, and tenant security settings.
  • Build and maintain platform content such as skills, prompts, projects, and connectors, along with associated documentation.
  • Drive adoption of AI platforms across the company.
  • Track consumption and spend across all platforms, reporting on usage, identifying idle seats, and supporting the business-unit chargeback model.
  • Ensure platform availability through monitoring, feature rollouts, and user issue triage.
  • Build and operate MCP servers and gateways to connect platforms to internal systems with least-privilege access and full audit logging.
  • Run the LLM gateway for centralized routing, authentication, rate limiting, logging, and policy enforcement.
  • Select appropriate AI models (commercial or open-weight) based on cost, latency, capability, and data sensitivity.
  • Build agentic workflows and automations against internal APIs and tools with evaluation and guardrails.
  • Architect and run AI workloads on AWS and GCP, including compute, networking, IAM, secrets management, private connectivity, Bedrock, and Vertex AI.
  • Own and write code in GitHub, primarily in Python and TypeScript, managing branch protection, access control, secret scanning, and Actions pipelines.
  • Instrument the stack for cost, performance, and security telemetry, and build reporting for leadership and finance.
  • Enforce data handling, retention, and access policies in collaboration with Cybersecurity and AI Governance, and create associated runbooks and standards.
  • Perform related duties as assigned within the scope of practice.

Requirements

  • 5+ years in software, cloud, or platform engineering, with recent hands-on experience building and running LLM-based systems.
  • Experience administering an enterprise SaaS or AI tenant at scale, including access management, configuration, cost control, and adoption.
  • Working knowledge of commercial and open-weight LLMs, prompt engineering, evaluation, retrieval, and agentic patterns.
  • Hands-on experience with Model Context Protocol (MCP), MCP gateways, or LLM gateways; comparable API integration and middleware experience is acceptable.
  • Proficiency in AWS and GCP architecture, including IAM, networking, secrets management, and managed AI services.
  • Experience with GitHub and standard engineering practices: version control, code review, testing, CI/CD, and infrastructure as code.
  • Strong Python and/or JavaScript/TypeScript skills for building integrations, automations, and internal tooling.
  • Understanding of security and data governance fundamentals applied to AI work, including least privilege, data classification, DLP, and auditability.
  • Ability to explain technical work to executives, finance, and non-technical audiences.

Skills

  • Python
  • TypeScript
  • AWS
  • GCP
  • LLM
  • Prompt Engineering
  • API Integration
  • CI/CD
  • Infrastructure as Code
  • GitHub
  • IAM
  • Networking
  • Secrets Management
  • Bedrock
  • Vertex AI

Location

  • Greater New York City
  • San Francisco Bay Area
  • Greater Boston
  • Washington DC Metropolitan Area
  • Seattle/Tacoma
  • Greater Sacramento
  • Southern California (Los Angeles/OC/San Diego, Riverside and Imperial counties)
  • Rest of New England
  • NY Capital District
  • Rest of New Jersey
  • Greater Philadelphia
  • Pittsburgh
  • Delaware
  • Rest of Maryland
  • Rest of Virginia
  • North Carolina
  • Atlanta
  • Miami-Fort Lauderdale-WPB
  • Chicagoland
  • Dallas
  • Houston
  • Austin
  • Minneapolis/St. Paul
  • Colorado
  • Phoenix
  • Las Vegas
  • Reno
  • Carson City NV.
  • Portland Ore./Vancouver Wash.
  • Rest of California
  • Hawaii
  • Rest of US including Alaska and Puerto Rico

Work Type

  • Onsite
  • Remote
  • Hybrid

Experience Level

  • 5+ years

Education Level

  • Bachelor degree in applicable field or relevant work experience

Salary/Compensations

  • $165,000—$206,000 USD
  • $150,000—$187,000 USD
  • $141,000—$176,000 USD
  • $126,000—$157,000 USD

Benefits

  • Opportunity to grow career
  • Work with talented, committed and supportive teammates
  • Equity and performance bonuses
  • Cell phone subsidy
  • Commuter benefits
  • Discounts on JUUL products
  • Excellent medical, dental and vision insurance
  • Disability and life insurance
  • Family support
  • Wellness benefits
  • Legal benefits
  • Employee assistance program benefits
  • 401(k) plan with company matching
  • Biannual discretionary performance bonuses

About the Company

  • Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products.
  • We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation.
  • Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.
  • We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals.

Equal Opportunity

  • Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
  • We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance.
  • Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act.
  • All applicants must have authorization to work for Juul Labs in the US.