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About the Role
As a Senior Manager, Client Strategy, you will own high-stakes commercial investments from pre-sales pitches through portfolio expansion. You will translate digital trends, contact center pressures, user insights, and AI-driven opportunities into actionable strategies for clients. You will operate autonomously, bringing clarity to ambiguous problems related to enterprise customer experience and contact center modernization.
Responsibilities
- Own the commercial narrative by partnering with Sales and Industry Leaders to build strategically differentiated narratives for client proposals and commercial investments.
- Shape the pipeline early by catalyzing portfolio expansion and new logo opportunities.
- Build audience-tailored messaging for digital transformation leaders, contact center operations leaders, and executive sponsors.
- Design and run strategic workshops to bring clarity to stakeholders and synthesize outputs into actionable recommendations.
- Map business and user pain to best-in-class solutions through pre-sales research.
- Map high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings.
Requirements
- 7+ years of experience in digital product strategy, management consulting, or a high-growth technology company.
- Track record of leading client-facing commercial engagements.
- Proven CX expertise within the contact center.
- Proven ability to scope, refine, and pitch commercial opportunities.
- Ability to work cross-functionally from pre-sale discovery through post-sale expansion.
- Expert communicator and storyteller with experience presenting to C-level audiences.
- Proficiency in crafting compelling narratives in Google Slides or equivalent.
- Deep command of digital strategy, including user-centered research methods, journey mapping, product roadmap development, and design thinking frameworks.
- Sufficient technical grounding to ensure recommendations are practical.
- Hands-on experience with enterprise AI tools.
- Active curiosity to explore emerging technologies.
- Experience designing and facilitating strategic stakeholder workshops.
- Experience capturing complex input and turning it into clear direction.
Skills
- Digital Product Strategy
- Management Consulting
- Client-Facing Commercial Engagements
- Customer Experience (CX)
- Contact Center Operations
- Commercial Opportunity Scoping
- Commercial Opportunity Pitching
- Cross-functional Collaboration
- Communication
- Storytelling
- Presentation Skills
- Google Slides
- Digital Strategy
- User-Centered Research
- Journey Mapping
- Product Roadmap Development
- Design Thinking
- Enterprise AI Tools
- Strategic Stakeholder Workshop Facilitation
- ROI Modeling
- Business Case Development
- Analytical Frameworks
Location
- Toronto, ON
- Vancouver, BC
Work Type
- Hybrid
- Work From Near
Experience Level
- Senior Manager
- 7+ years of experience
Education Level
- MBA or advanced degree in digital strategy, UX, data & AI, or related disciplines (Bonus Points)
About the Company
- TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, a major Canadian telecommunications provider.
- They design and deliver transformative customer experiences using technology, agile thinking, and a people-first culture.
- They have a global team across North America, South America, Central America, Europe, and APAC.
- They offer expertise in Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
- They enable seamless, trusted, and digitally powered experiences backed by the secure infrastructure and scale of TELUS.
Equal Opportunity
- TELUS Digital is an equal opportunity employer committed to creating a diverse and inclusive workplace.
- Employment decisions are based on qualifications, merits, competence, and performance without regard to diversity characteristics.
- Information provided will only be used to process applications and produce tracking statistics.
- Applicants are asked to abstain from sharing sensitive personal data.