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About the Role

The Physical Security Enablement Technician is an on-site role responsible for maintaining the integrity, performance, and compliance of physical security systems across multiple data centers in the Toronto metro. This position requires strong technical expertise in access control, video surveillance, and alarm systems, along with the ability to troubleshoot and resolve issues to ensure continuous system reliability. A solid understanding of physical security architecture, low-voltage cabling, and IP networking is essential. The technician performs moderately complex tasks, supports incident response efforts, and ensures all security operations align with Equinix standards and regulatory requirements. The role also involves direct engagement with vendors, internal teams, and external auditors, contributing to the overall safety, security, and operational resilience of the Data Center facilities in the region.

Responsibilities

Supports moderate security installations/de-installations
Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination
Supports tracking of customer security ticketing orders, including reporting requirements and audit requests
Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders
Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary
Prioritize repairs based on severity and customer impact
Provide technical support for security-related issues at Data Centers across Canada
Responds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delays
Assists with reporting and root cause analysis relating to moderately difficult security incidents
Has substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report (PIR) response
Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures
Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates
Participate in moderate customer-facing support requests, including negotiated audits, security custom orders and cage build initiation
Coordinates asset inventory for security IP address management, including tracking and distributing IP addresses for security equipment
Performing system diagnostics, firmware upgrades, software updates and operating system updates
Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests
Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements
Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to
Analyzes and maintains security drawings and site-specific supporting documentation
Provides assistance to security stakeholders during moderately difficult maintenance activities
Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures
Partners with security teams to implement and validate system upgrades and provide recommendations
Supports cross-functional teams on new builds and expansions

Requirements

Typically requires a high school diploma
3-5 years of progressive work experience in security integration

Skills

CompTIA Security+ or Network+ Certification
ASIS PSP Certification
Certified in AMAG Access Control System
Certified in CompleteView Video Management System
Familiarity with IP networking, VLANs, and PoE for security device deployment
Security project management experience

Location

Toronto metro
Canada

Work Type

On-site

Experience Level

3-5 years

Education Level

High school diploma

Salary/Compensations

58,000 - 86,000 CAD / Annual

Benefits

Employee Assistance Program
Insurance: Healthcare coverage, life, disability and optional benefit plans
Retirement: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA)
Vacation and Paid Holidays

About the Company

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.
You’ll work across teams, influence key decisions, and help shape the path forward.
You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Equal Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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