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About the Role
Solus Canada, powered by Aviva AutoCare Centre, is an innovative collision repair facility transforming the customer experience. We are seeking a Customer Service Representative to be the face of our facility, ensuring customer needs are central to our operations and driving high levels of customer satisfaction.
Responsibilities
- Take initiative and prioritize duties to drive high levels of customer satisfaction.
- Provide customer repair updates via agreed methods (Face to face, email, phone, text, etc.).
- Collect excess payments in a timely and accurate manner.
- Resolve customer queries with professionalism and a customer-first approach.
- Commit to an environment of continuous improvement.
- Handle customer vehicles safely and courteously, including pickup and return.
- Make decisions that positively impact the site and customer, escalating issues where appropriate.
- Promote Aviva AutoCare Centre values and goals.
Requirements
- Post-secondary education
- Valid driver’s license
- Experience in the collision repair industry
- Knowledge of collision repair industry and insurance principles is an asset
- Solid knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures
- Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies
- Proficiency using body shop management systems; knowledge of Body Shop Connect preferred
- Strong customer-focused background
- Excellent organizational, time management, and interpersonal skills
- Proven ability to multi-task effectively in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Outstanding customer service abilities
- Ability to be detail oriented showing exceptional quality control
- Proven ability to take direction and perform well under pressure
Skills
- Customer service
- Parts management
- Transportation planning
- Driving
- Customer experience management
- Customer insight
- Brand integrity
- Organizational skills
- Time management
- Interpersonal skills
- Multi-tasking
- Communication skills
- Conflict resolution
- Attention to detail
- Quality control
- Working under pressure
Location
- Mississauga
Work Type
- Full-time
- Onsite
Experience Level
- Not specified
Education Level
- Post-secondary education
Salary/Compensations
- $60,000 to $75,000
Benefits
- Medical and dental benefits
- Eligibility for annual bonus
- Various retirement savings options including participation in optional group RRSP
- Competitive vacation package
- Career development opportunities
- Professional development education support
- Uniforms provided
- Clean and safe work environment, including on site showers and break room
About the Company
- Individually we are people, but together we are Solus Canada.
- Backed by one of Canada’s leading insurance brands, the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience.
- We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.
Equal Opportunity
- Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.