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About the Role
The Support Services Operator is responsible for managing a variety of accounts receivable-based activity via email, telephone, and fax. Job duties may change or new ones may be assigned without formal notice.
Responsibilities
- Reconciles account status using invoicing and payment activity analysis.
- Reconciles refund status using invoicing, payment, adjustment and receipt write off activity.
- Review pending adjustment requests for accuracy and adherence to current policy standards.
- Researches and reconciles misapplied payments.
- Respond to invoice / statement requests.
- Assist Collections floor and Credit department as needed.
- Assist with metric gathering as needed.
- Special projects and other duties as assigned or requested.
- Performs reconciliations for assigned accounts to maintain accuracy.
- Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
- Communicates via email, letters and phone conversations with customers concerning account status.
Requirements
- Must have demonstrated good performance; if in customer service, must have good quality scores.
- Excellent customer service skills a must.
- High level of organizational skills, integrity and accuracy.
- Strong communication skills with excellent written and verbal communication.
- Strong attention to detail, analytical and problem-solving skills.
- Good interpersonal skills working with internal and external customers.
- This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
- This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Skills
- Customer service
- Organizational skills
- Integrity
- Accuracy
- Communication skills
- Written communication
- Verbal communication
- Attention to detail
- Analytical skills
- Problem-solving skills
- Interpersonal skills
Experience Level
- 2 + years of credit/collections experience (preferred but not required)
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- $25.00 - $25.00
About the Company
- Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
- The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.
- We believe a career should develop your talents, fuel your passions, and empower your professional growth.
- Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Equal Opportunity
- At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
- We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.