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About the Role
Support the implementation and verification of food safety management systems while driving quality excellence across Nestlé Canada. Work closely with manufacturing sites, regulatory bodies, and cross-functional stakeholders to support consumer complaint management, drive continuous improvement initiatives, and ensure compliance with quality, food safety, and regulatory requirements. This role offers broad exposure across the business and the opportunity to influence both consumer experience and operational quality performance.
Responsibilities
- Manage consumer complaint investigations and coordinate responses to consumer alerts and adverse events, working closely with factories and cross-functional partners to ensure timely resolution.
- Lead monthly consumer complaint review meetings, identifying trends and opportunities to reduce consumer dissatisfaction and drive continuous improvement.
- Prepare consumer complaint reports and quality performance metrics, including monthly KPI reporting for leadership teams.
- Coordinate release activities for Infant Nutrition, Nestlé Health Science, and Natural Health Product portfolios to support business continuity and compliance requirements.
- Partner with factories to investigate product concerns and develop consumer-facing responses for Consumer Engagement Services, CFIA, and Health Canada inquiries.
- Manage the document control process through Intelex, ensuring Standard Operating Procedures remain current and compliant.
- Coordinate Safe Food for Canadians requirements by maintaining regulatory documentation and supporting compliance across manufacturing sites, co-manufacturers, and imported products.
- Lead and maintain the Quality Management intranet page and support digital initiatives that improve efficiency, knowledge sharing, and collaboration.
- Monitor consumer complaint trends and work with business partners to identify opportunities for quality improvement and risk mitigation.
Requirements
- Minimum of 3 years of factory quality experience, preferably within the food or a related industry.
- Strong knowledge of food safety management systems, regulatory requirements, and quality standards.
- Demonstrated ability to lead initiatives, manage change, implement process improvements, and collaborate across factory and head-office teams.
Location
- North York, ON
Work Type
- Hybrid
Education Level
- Bachelor's degree in Food Science, Nutrition, Microbiology, Chemistry, Biochemistry, or a related scientific discipline.
Salary/Compensations
- CAD 58,000 – CAD 60,000+ bonus eligibility
Benefits
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and five personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
About the Company
- While Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®, our recipe for success comes down to one thing: our people.
- We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day.
- There are 3,400+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good.
- We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.
- Our focus is not only on nourishing our customers, but also about enriching you.
- We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.
Equal Opportunity
- Nestlé Canada is an equal-opportunity employer.
- The principles of diversity, equity, inclusion, and accessibility are vital to how we operate.
- We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.
- If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.