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About the Role
As a Design Consultant, you will act as a trusted advisor to clients, recommending tailored solutions with exceptional professionalism, service, and integrity. You will build strong, collaborative relationships that generate sales, foster brand loyalty, and drive future business. This role is ideal for someone passionate about achieving sales goals and motivated by the opportunity to build lasting client relationships, with an appreciation for luxury design, craftsmanship, and highly personalized client service.
Responsibilities
- Market Waterworks brand and products to assigned clients and leads, primarily to the trade.
- Meet or exceed assigned marketing, quote, order, and sales goals.
- Cultivate and expand client relationships by understanding needs and presenting tailored solutions.
- Pursue new clients through social media, networking, territory outreach, and leveraging existing contacts.
- Build a strong presence within the local architecture and design community.
- Develop and execute a marketing plan to generate leads, project quotes, and sales.
- Meet with clients in their offices, virtually, or in-showroom to pitch Waterworks products.
- Manage all phases of client projects, including initial meetings, product specification, quoting, closing sales, and taking payment.
- Provide monthly/weekly updates to management on pipeline, project status, and marketing activities using CRM.
- Provide a superior client experience to enhance long-term relationships, brand loyalty, and market share.
- Actively participate in industry and showroom events.
- Undertake other projects and activities as needed to drive sales and grow market share.
Requirements
- 3+ years of outside/inside sales and/or business development experience in a high-end, luxury brand environment.
- Experience in design, interiors, luxury home, architecture & design, kitchen & bath, furnishings, lighting, tile, stone, or another high-touch client environment is highly valued.
- Proven track record of consistently meeting or exceeding sales and marketing quotas and goals.
- Success with developing new business and cultivating long-term client relationships.
- Strong appreciation for design, craftsmanship, materials, and the details that distinguish a luxury product and client experience.
- Exceptional communication skills, both verbal and written.
- Digitally savvy.
- Ability to listen and translate client needs into sales.
- Strong persuasion, negotiation skills, and the ability to influence others to close sales transactions.
- Self-motivated with the ability to manage multiple tasks and projects simultaneously.
- Proficient in Microsoft Office Suite; CRM and other sales tracking tools.
- Plumbing and/or tile industry experience preferred.
- Ability to market outside of the showroom up to 50% of the week.
- Ability to actively develop relationships within the local design community.
- Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques.
- Ability to maneuver effectively around showroom floor, stock room, and office.
- Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending, and climbing.
- Licensed to drive preferred.
- Ability to travel locally or out of state.
Skills
- Sales
- Business Development
- Client Relationship Management
- Marketing
- Negotiation
- Persuasion
- Communication
- Microsoft Office Suite
- CRM
Location
- Boston showroom
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years
Salary/Compensations
- $64,000 - $69,000 a year
- Base salary plus a generous commission plan
Benefits
- Medical
- Dental
- Vision
- 401k retirement savings plan
- Generous PTO program (vacation, personal and sick time)
- Summer half days
- Volunteer day
- 8 federal holidays
- Floating holiday
About the Company
- For over 40 years, Waterworks has elevated the bath and kitchen experience with exquisite fittings, fixtures, hardware, and more.
- We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
- We work in a highly collaborative, creative environment that values each team member’s contributions to our mission.
- We empower our associates with extensive training and career growth opportunities.
Equal Opportunity
- Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
- Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.