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About the Role
LifeWorks of Austin, TX is looking for a Program Manager to join our Housing team! The Program Manager coordinates and provides direct supervision of a team of employees in a housing program, which serves youth and young adults experiencing homelessness. This role ensures good program outcomes by providing training, supervision, and data oversight, implementing quality improvement plans, monitoring client outcomes, and working side-by-side with team members through field mentoring. The Program Manager ensures the team is actively engaged in the community and equipped to support clients in navigating community resources and internal supportive service opportunities at LifeWorks.
Responsibilities
- Coordinates and assists in the development, delivery, and management of program services.
- Promotes a healing- and person-centered culture that uplifts the dignity and strengths of clients.
- Responsible for the hiring, orientation, training, supervision, evaluation, and dismissal of direct reports.
- Reviews individual client outcomes with direct reports during supervision.
- Ensures direct reports provide appropriate support to clients and offer and utilize program resources efficiently.
- Holds staff accountable for meeting individual and program performance objectives.
- Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency.
- Provides guidance and case consultation to staff on a daily basis.
- Builds team’s strength in de-escalation and mediation to effectively manage highly complex crisis situations.
- Completes file reviews and ensures that direct reports collect and enter required data in agency and funder databases.
- Updates training materials, assists with delivery of training, and tracks all staff training records and due dates.
- Maintains current knowledge of best practices in a range of philosophies and modalities.
- Acts as a liaison to other programs internally and establishes and maintains relationships with partner organizations and external stakeholders.
- Provide temporary coverage and direct client services during staffing transitions or outages.
- Assists with the compilation, analysis, and reporting of program outcomes.
- Assists with coordinating client files and other materials for funders, monitoring visits, and audits.
- Represents the program at leadership meetings and communicate agency and leadership decisions to their team.
- Provides community training, presentations, and outreach activities.
- Prepares for and actively participates in supervision meetings and all other required meetings or trainings.
- Other duties as assigned.
Requirements
- Requires a Bachelor’s degree in Social Work, Counseling, or related field with (3) years’ experience; or Equivalent combination of education and experience.
- Preferred minimum (1) year of supervisory experience.
- Experience with databases.
- Proficient level of experience with Microsoft Office including, Word, Excel, and Outlook.
- Must possess or be able to obtain a valid driver's license within 30 days.
- Possess or acquire standard First-Aid and CPR Certification as required by individual program.
- Licensed in Mental Health discipline for Clinical & Therapeutic Programs (preferred).
Skills
- Ensures Accountability and Results
- Amplifies Talent
- Integrates Diverse Perspectives
- Demonstrates Self-Awareness
- Client Focused
- Instills Trust
- Makes Quality and Sound Decisions
- Drives Vision and Purpose
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 3 years experience
- 1 year supervisory experience
Education Level
- Bachelor's degree in Social Work, Counseling, or related field
Salary/Compensations
- $62,245 - $87,904
Benefits
- 24 PTO days per year (accrued)
- 11 paid holidays per year
- Premium-free employee medical plan with $100 per month HSA contribution
- Affordable employee or family medical, dental, and vision options
- Retirement savings plan with 50% match on the first 6% of contributions
About the Company
- With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services.
- Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.
- We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work.
- Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.
- A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community.
- Join us in building a future where every young person has the stability and support to thrive.